Sand Point Residential Program Manager

Empower our Sand Point Housing campus to build housing stability and a supportive community.

Job Summary

The Sand Point Residential Program Manager is responsible for developing and managing the day-to-day operation of service delivery for the 100 units of family housing, including family shelter. This position is responsible for staff supervision, hiring and training. The Program Manager coordinates with outside service providers, operations staff, and other Solid Ground staff located at Sand Point.

Essential Responsibilities, Duties & Tasks

• Program Supervision: Responsible for the day-to-day operation of on-site programming, including coordinating and monitoring case management services. Ensure that programs are sound and services are aligned to achieve the organization's mission and strategies around the Agency Strategic Plan. Develop systems, policies, and procedures, including appropriate service models. Hire, train, and supervise staff. Provide supervision and leadership to supervisory staff and case management staff under her/his supervision. Conduct monthly audits of resident files for each case manager under his/her supervision. Conduct regular audits of Clarity database to monitor data quality and ensure that program goals and objectives are met. Promote an atmosphere of respect and work to create opportunities for residents to be more invested in their community including, support groups, monthly community meetings and resident council. Provide leadership, oversight, and support to facilitate day-to-day operations and delivery of services within the program. Provide oversight and coordination of volunteer services.
• Residential Management: Ensure appropriate occupancy levels by working with property management staff to monitor the screening and application process to ensure that families or single adults being referred to Housing units meet necessary and required entrance criteria. Work with property management staff and Operations Manager to ensure a safe and clean environment for all families.
• Budget Management: Prepare annual budgets and negotiate fund source contracts for Sand Point Campus Housing. Monitor regularly to ensure expenses are within budgetary guidelines. Prepare monthly, quarterly and annual expenditure and statistical reports required by various funding sources and monitor the data collected to ensure contract compliance.
• Program Development: Develop annual work plan using the Agency Strategic Plan as a guide. Ensure program quality by developing, implementing and evaluating program goals and outcome-based objectives in response to community and program needs. Work with Residential Services Director to identify additional services and fund sources. Work with Resource Development staff in the development of grant proposals and/or fundraising activities for the program as requested. Creatively seek new ideas and solutions that position the program to take advantage of new funding and partnership opportunities.
• Community Involvement: Represent program in relevant community forums, coalitions, and planning processes to lead community response to homelessness.
• Collaboration: Identify and communicate program issues to Department Director and Agency management. Work closely with the Residential Services Director to manage the risk for the program; create policies and procedures to prevent or respond to safety or legal issues. Integrate agency directives, policies and procedures within program services as needed. Participate in program, department and agency meetings and relevant training as required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Percentage of time spent on responsibilities varies based on shift worked.