Field Specialist

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Department: Customer Service

FLSA status non-exempt

Starting rate: $3,958 monthly

Overall Purpose:

Under semi-direct supervision performs routine duties related to meter reading work. Obtains required meter readings for various customer accounts on a specified work assignment, reports any irregularities or unusual conditions observed, and performs duties associated with the remote disconnection process.

Job Responsibilities:

Responsible for reading and recording meter registration of all assigned meters on a specified work route. Drives Company vehicle as required in performance of duties.

Perform onsite verification functions for remote disconnection of meters, including monitoring, reporting and completion of appropriate orders and paperwork.

Observes and reports unusual conditions regarding meters and service including damage, irregularities, tampering and diversion of service.

Seeks to determine best method of obtaining readings on non-functioning meters or hard to access locations. Recommends appropriate actions to assure consistent billing reads are obtained.

Prior to leaving the office assures that all equipment is properly prepared and all necessary supplies for route are on hand including keys and seals. Assures all supplies and equipment are returned and properly stored at the end of the workday.

Performs other work related to the above as assigned or required including duties of lower rated classification of Field Representative.

Education / Experience Requirements:

Requires High School diploma or GED.

Must pass the company administered standardized test. (SASS)

Ability to appropriately and effectively interact with customers. Maintains an acceptable appearance while dealing with customers and the public.

Good physical condition, ability to work outdoors and safely drive in all weather conditions. Ability to bend, stoop, climb steps, and perform all required tasks under various physical and environmental conditions.

Must have a valid state driver's license.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Company's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Company is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.