Technical Solutions Sales Trainer

Technical Solutions Sales Trainer Location: Quincy, MA (HQ) Job Code: 4937 # of Openings: 2 Description

Granite Background & History

Granite is one of the premier communications services' providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

o Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 14 consecutive years

o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost

o Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few

o We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

o Granite was named to Forbes List of America's Best Employers 2022

o Granite was recently named One of Forbes Best Employers for Diversity

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is looking for a highly motivated, experienced and capable Technical Solutions Trainer to train new sales employees through the Sales Onboarding Program and support the ongoing training and development of Sales Teammates in the area of Solution Selling.The Technical Solutions Sales Trainer will partner with the Manager of Sales Leadership Development to ensure execution of Product Training and Technical Solution Selling Training. This role is critical to our organization as it will help support and scale our Solution Selling transformation and help with the development of our critical growth asset, our sales organization and our sales talent. The Technical Solutions Sales Trainer will also provide ongoing Product Skills and Solution Selling Skills training and support for sales teams in all of our remote sales offices and will also assist the Sales Directors with the development of new and existing sales teammates. The Technical Solutions Sales Trainer will help teach, coach, mentor and observe new sales teammates in their respective sales branches to help with Product knowledge, Product and Application Skills and Technical Solution Selling Skills. This position can be based in QUINCY, MA or any of our Granite Offices in RI, NYC, ATLANTA, ORLANDO or WEST PALM BEACH and would be an ideal career development opportunity for a current Solution Engineer, Product expert or technically proficient sales teammate or customer facing Operations teammate.

Duties and Responsibilities:

• Delivering and continuously improving Granite product and solution selling skills training programs, as well as on-going technical learning and development to support the transformation of the sales organization to a more technically capable solution selling team.
• Facilitating technical product and applications learning related to our total suite of product offerings and services, in addition to supporting and helping to scale up our Solution Selling program and capabilities. Teaching key Granite products and services and how they go together to provide technical product solutions for our Customers.
• Utilizing a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of technical product and solution selling training program. Creating sales training content using the Granite Skill Training methodology and working with internal subject matter experts to create training materials and deliver powerful and impactful training and certification programs.
• Collaborating with existing subject matter experts within Granite to bring relevant training content into our Sales Training Onboarding Program as well as additional training sessions that will take place post onboarding.
• Create and revise learning assessments, practice activities, roleplays and certifications for measuring knowledge transfer to on the job performance and ensuring that all sales teammates are fully training and enabled for success.
• Partnering with Sales leaders in every branch to help sales teammates along their Sales Path to Progress.

Required Qualifications:

• Bachelor's Degree
• 2-5 Years + Granite experience in Solution Engineering, Product Management
• Experience in Sales or a Sales facing Operational role also acceptable. Granite product expertise required.
• Some Ops or Sales training experience or some prior sales experience is preferred but not required.
• Proficient with IT systems and Microsoft Office Products: Word, Excel, Outlook, PowerPoint.
• Strong Organizational and Time Management Skills.
• Excellent oral and written communication skills.
• Highly motivated, energetic, and a self-starter.
• Experience with instructional design, adult learning concepts sales training content development.
• Consistent work ethic and commitment to the success and development of sales teammates.
• Knowledge of Granite sales process and internal process and systems
• Knowledge of Granite Products and Services required and experience with Technical Solutions a plus.
• Positive attitude towards helping to develop our Sales Organization Required
• Willingness to undertake reasonable travel in order to have a personal presence in our sales offices

Preferred Qualifications:

• 1-2 years Granite Telecommunications industry experience.
• Experience with classroom facilitation and training methodology.
• Formal background and training as an educator is highly valued and preferred or other relevant experience
• Solution Engineering, Sales experience or Ops experience within Granite a considerable plus
• Prior experience with Salesforce.com CRM a plus
• Prior experience as a Sales Rep or Premier Rep or another internal Granite role is a strong plus.
• Ability to relate to sales teams and sales leadership is required