Customer Service Representative

Customer Service Representative - High Volume Estate Planning Law Firm

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you to join our esteemed estate planning law firm as a Customer Service Representative. At Stouffer Legal, we prioritize our clients above all else, and we take immense pride in delivering a level of service that can be compared to the renowned hospitality offered at a Ritz Carlton hotel.

Responsibilities:

• Respond to both in-bound and out-bound calls with the utmost professionalism, courtesy, and empathy, ensuring every client feels valued and heard.
• Act as the first point of contact for clients seeking estate planning services, greeting them warmly and providing a positive and welcoming experience.
• Demonstrate a deep understanding of our services to effectively identify clients' needs and guide them to the appropriate type of appointment they require.
• Utilize sales techniques to effectively communicate the value of our estate planning services, ensuring clients have a clear understanding of the benefits they will receive.
• Manage a high volume of client inquiries, appointments, and follow-ups efficiently while maintaining accuracy and attention to detail.
• Collaborate with our team of attorneys and legal professionals to ensure seamless communication and client satisfaction.
• Address client concerns or complaints with a proactive and problem-solving approach, striving for prompt resolution while adhering to company policies.
• Maintain comprehensive and accurate records of all client interactions and appointments in our customer relationship management (CRM) system.

Requirements:

• Previous experience in customer service or a related field is highly preferred.
• Excellent communication skills, both verbal and written, with a keen ability to actively listen and empathize with clients.
• A strong aptitude for sales, with the ability to understand clients' needs and recommend appropriate solutions.
• Proficiency in using CRM software and other relevant tools to manage client interactions and data effectively.
• Exceptional organizational skills, with the capability to multitask and prioritize tasks in a high-volume environment.
• High level of professionalism and a commitment to delivering the highest standard of customer service.
• A positive attitude, team-oriented mindset, and willingness to adapt to changing business needs.

Benefits:

• Pay day twice a month on the 7th and 21st
• Eligible for benefits upon start date
• Health Insurance (CareFirst) with 50% company contribution
• Dental and Vision Insurance offered
• Short-term and Long-term Disability Insurance 100% paid by company
• Basic Group-Term Life Insurance 100% paid by company
• 401k Contribution with 3% match, no vesting period
• Paid-time off starts at 15 days per year and increases with tenure
• 7 paid holidays
• Employee discount
• Paid training

What you can expect in the Hiring Process:

1. Submit application
2. Phone interview (10-15 minutes)
3. Virtual (Microsoft Teams) interview (1 hour)
4. Complete candidate assessment (emailed to you)
5. In-person interview (1 hour)
6. Job offer and completion of reference checks and background check
7. You’re hired!

Application Instructions

We encourage everyone to include a cover letter, your resume, and a statement of interest with your application.