Office Administrator with Inside Sales:

Job Description: Bilingual Small Office Administrator with Excellent Customer Service and Light Inside Sales Skills

Position Overview: We are seeking a highly organized and proactive individual who is fluent in Spanish and English languages to join our team as a Bilingual Small Office Administrator/Representative. In this role, you will be responsible for providing exceptional customer service and performing various administrative tasks to ensure the smooth functioning of our office. Additionally, you will be involved in light inside sales activities, promoting our products or services to potential clients. The ideal candidate should possess excellent communication skills in both languages, attention to detail, and a strong customer-oriented approach.

Responsibilities:

1. Customer Service:

   • Serve as the first point of contact for customers, providing outstanding service via phone, email, or in-person interactions in both languages.
   • Answer inquiries, address concerns, and provide product/service information to customers in a professional and timely manner.
   • Ensure customer satisfaction by resolving issues and following up on customer requests.

2. Administrative Support:

   • Perform general administrative duties, such as managing correspondence, scheduling appointments, and maintaining office supplies.
   • Organize and maintain office records, including customer files, invoices, and other relevant documents.
   • Assist with data entry, report generation, and maintaining accurate records in databases or spreadsheets.
   • Coordinate with other team members to ensure smooth office operations.

3. Inside Sales Support:

   • Conduct product/service presentations and demonstrations to potential clients, highlighting key features and benefits, using both languages.
   • Assist in identifying and qualifying leads through various channels, such as cold calling, email campaigns, or networking events.
   • Follow up with leads and prospects, answer their queries, and provide additional information to facilitate the sales process.
   • Collaborate with the sales team to develop sales strategies, track sales activities, and maintain customer relationship management (CRM) systems.

4. Office Organization:

   • Maintain a clean and organized office environment, ensuring files, supplies, and equipment are appropriately stored.
   • Coordinate office maintenance and repairs, as needed.
   • Assist in organizing company events, meetings, and conferences.

Qualifications:

• High school diploma or equivalent; additional certifications or courses in office administration, customer service, or languages are a plus.
• Proven experience in customer service, administrative support, or inside sales roles.
• Excellent verbal and written communication skills in both languages.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues.
• Proficient in using office software, such as Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) systems.
• Detail-oriented with exceptional organizational and multitasking abilities.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Willingness to learn and adapt to new processes and technologies.
• Knowledge of the industry or product/service being offered is a plus.

Note: This job description is a general overview and may be subject to modifications based on the specific needs of the company or department.