King Nummy & Acorn Campground Guest Services / Office Manager

Whatyou'll do:

This full time, year round position supports the King Nummy & Acorn Campground General Manager in various aspects of property management and serves as a liaison between our office andguests and residentswith respect to operational and Guest Service issues as needed. This position will be primarily based at King Nummy Trail Campground, however, there will be crossover responsibilities with our sister property, Acorn Campground located nearby.

As a Guest Services/Office Manager, you will supervise the activities of the front desk, including check-in/check-out, guest requests, and promotion of in-house activities. Additionally, you will train associates, plan, assign, and direct work; and address complaints and resolve guest related problems. Finally, you will be responsible for overseeing and performing general administrative and office duties to support the operations at Acorn & King Nummy Campgrounds.

Your job will include (but not limited to):

• Respond toquestionsand complaints in a timely manner.
• Contact guests toaddressanyissues that require immediate attention.
• Assist with scheduling maintenance calls and generate work orders for the repair of buildings and grounds.
• Order inventory and obtain estimates for repairs.
• Process new applications for long-term residency, including background checks and file maintenance.
• You may assist the Activities team withhiringentertainment, purchasingsupplies and managingticket sales for events.
• Assist with accounting functions such as the petty cash account, accounts payable and receivable, credit card reconciliations, cash reconciliations and bank deposits.
• Manage calendars and perform general administrative tasks.
• Excellent communication skills, strong customer service skills and the ability to problem solve.
• Experience in customer service environment and experience working with a point of sale computer system.
• A passion for delivering exceptional levels of guest service.

Skills & experience you need:

• Bachelor's degree, or a combination of education and equivalent experience.
• 3+years of related administrative and/or management experience.
• Hospitality experience prefered, but not required.
• General office / administrative management experience.
• Proficiency with Microsoft Office and other web-based applications, including email (Outlook) and financial systems.
• Experience performing administrative tasks and the ability to manage multiple projects simultaneously and prioritize based on guest needs.
• Meticulous attention to detail.
• Valid driver's license, good driving record and current auto insurance.
• Availability to work weekends and holidays during the operating season when the campground is open (April-October).