Quality Assurance Manager

Job Summary:

The Quality Assurance Manager will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliable testing/standards for the organization's products and/or conforming to, implementing, and maintaining a system of quality and reliable testing/standards as required by the customer base.

Supervisory Responsibilities:

-Hires and trains quality assurance staff.

-Oversees the daily workflow and schedules of the department.

-Conducts performance evaluations that are timely and constructive.

-Responsible for all disciplinary matters up to and including termination of employees in accordance with company handbook and policies.

Duties/Responsibilities:

-Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.

*Validation

*CAPA process and tracking

*Calibration

*Compliance to SOPs and guiding SOP revisions

*Guiding change control

-Identifies and sets appropriate quality standards and parameters for products with assistance from R&D/customers.

-Responsible for internal and external audits.

-Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.

-Coordinates product testing processes.

-Participates in product testing.

-Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems reoccur; recommends and facilitates solutions to these issues.

-Reviews client, customer, and user feedback.

-Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.

-Manage site environmental compliance and regular inspections.

-Manage Kosher inspections and practices.

-Performs other duties as assigned.

Required Skills/Abilities:

-Excellent verbal and written communication skills.

-Excellent interpersonal and customer service skills.

-Excellent organizational skills and attention to detail.

-Excellent time management skills with a proven ability to meet deadlines.

-Strong analytical and problem-solving skills.

-Strong supervisory and leadership skills.

-Proficient with Microsoft Word, Excel, Power Point, etc.

-ERP Experience

Experience Requirements:

-Bachelor’s degree and/or equivalent education

-5+ years of experience