FOH - Shift Leader

Reports to General Manager/Chef. Oversees operations, managing cash, resolving conflicts, directs FOH staff ensuring shift runs smoothly and effectively. Ensuring that every guest leaves satisfied.  Monitors stock and inventory of café/restaurant supplies.  Makes sure shift is staffed accordingly in accordance to business level projections. 
Responsibilities 
Provide direction and feedback to staff during shifts 
Schedule employee shifts and assign duties 
Manage time-off requests and handle last-minute absences 
Train and coach employees 
Inspect equipment and communicate the need for repairs 
Ensure health and safety standards are followed 
Address guest and employee complaints and concerns 
Resolve conflicts between staff 
Foster and maintain a positive work environment 
When closing ensure facility is locked and secured. 
Ability to answer all questions regarding menu items and standard of procedures by employees/ guests 

Skills and Requirements 
At least 2 Years managerial/supervisory role in Hospitality industry, former server/barista preferred. 
High School Diploma or Equivalent 
Excellent Customer Service Skills and Knowledge 
Excellent Communication Skills 
Ability to maintain positive work environment amongst staff. 
ServSafe Certificaiton 
Ability to make quick decisions in a fast paced environment 
Critical problem solving 
Ability to stand for long periods 
Proficient in Microsoft Word and Excel.