Member Service Representative

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Member Service Representatives will work an average of 40 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm, and Saturday 9am-1pm.

Overview of Key Responsibilities:

• Uses a consultative approach when serving members, asking high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.
• Follows MSGCU's service standards and completes member service responsibilities with focus and understanding in order to ensure accuracy. Member service responsibilities include, but are not limited to: processing loan applications, opening new memberships, opening IRAs, setting-up automated services and supporting Call Center as needed.
• Understands and follows MSGCU policies, procedures, and guidelines. Effectively explains ownership options to members; eligibility requirements for membership; and ensures that all paperwork, documentation, and signatures are completed accurately as required.
• Offers Credit Life, Credit Disability, and GAP when identified in our members' best interest and in order to protect them and MSGCU.
• Generates new business by asking for the business and for referrals.
• Maintains familiarity with competitor fees and products and has a general understanding of the current financial environment.

Essential Preparation and Experience:

• High school diploma or GED; and
• 1 year of progressively responsible experience within a financial institution to become familiar with the variety of financial products and services and account options available.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $17.80 / hour
• Team members in this role are eligible to earn incentives as part of our variable compensation plan
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
• More information about our comprehensive total rewards package can be found here

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