Manager

A Colton’s Manager is responsible for supervising and coordinating the activities of the  restaurant staff during a specific shift. The primary objective is to ensure efficient operations,  exceptional customer service, and a positive dining experience for all patrons. The position  requires strong leadership, organizational skills, and the ability to handle various responsibilities  simultaneously. Must agree to a background check and have a valid driver’s license. 

Qualifications: 

• Previous experience in a supervisory or managerial role within the restaurant industry is  preferred. 

• Strong leadership skills with the ability to motivate and inspire a diverse team. • Excellent communication and interpersonal skills to interact with staff and customers  effectively. 

• Sound knowledge of restaurant operations, including food preparation, service  standards, and safety regulations. 

• Exceptional problem-solving and decision-making abilities, especially in high-pressure  situations. 

• Ability to work flexible hours, including evenings, weekends, and holidays. • Proficiency in using restaurant management software, POS systems, and other relevant  tools. 

Responsibilities: 

• Oversee and guide the performance of the restaurant staff during the assigned shift. • Provide training, coaching, and feedback to ensure high-quality service standards. • Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient  use of resources. 

• Monitor the dining area to ensure cleanliness, proper setup, and adherence to health  and safety standards. 

• Interact with customers to gather feedback, address complaints, and enhance the overall  dining experience. 

• Oversee the opening and closing procedures, ensuring that all tasks are completed  accurately and efficiently. 

• Coordinate with the kitchen staff to ensure timely preparation and delivery of food  orders. 

• Monitor inventory levels, track supply usage, and place orders as needed to avoid  shortages. 

• Implement and enforce standard operating procedures, including cash handling, safety  protocols, and cleanliness guidelines. 

• Collaborate with other managers and the restaurant owner to develop and implement  strategies for improving operational efficiency and customer satisfaction. 

• Create shift schedules, taking into consideration employee availability, workload, and  business needs. 

• Monitor employee attendance, punctuality, and adherence to company policies. • Ensure compliance with labor laws and regulations, including break schedules and  overtime requirements. 

• Handle guest complaints, conflicts, and emergencies, making quick decisions to resolve  issues and maintain a positive reputation for the restaurant. 

• Monitor and control costs, including labor, food, and other expenses, to achieve  profitability targets. 

• Conduct cash register audits, ensuring accurate cash handling and adherence to  financial procedures. 

• Assist with budgeting and forecasting, providing input on areas for cost savings and  revenue generation.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 21+ years or older