Los Gatos Garden Inn Hotel Front Desk/Guest Reception Team Member in Los Gatos, CA | 869015037

Urgently hiring

Estimated Pay	$19 per hour
Hours	Full-time, Part-time
Location	Los Gatos, California

Estimated Pay

$19 per hour

Hours

Full-time, Part-time

Location

Los Gatos, California

Compare Pay

Estimated Pay

We estimate that this job pays $18.52 per hour based on our data.

$17.7

$18.52

$22.35

About this job

Job Description

Benefits/Perks

Flexible Scheduling
Hotel Stay Discounts
Competitive Compensation

Job Summary
This position can be part-time to full-time.
We are seeking a positive, friendly, proactive Front Desk Clerk to provide exceptional service to our hotel guests. The Front Desk Clerk will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Clerk must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards

This position can be part-time to full-time.
Qualifications:

Friendly and outgoing personality
Proficient in English; knowledge of Spanish is a plus
Strong communication skills
Strong organization skills
Computer literacy
Basic mathematic skills
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests.
Team player mindset
Familiarity with hospitality industry standards Is a plus