Front of House Manager - Winter 23/24 - Full-time / Part-time

Please note, this position is located at Crystal Mountain Resort in Enumclaw, WA

Seasonal (Seasonal)

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Discounted friends & family day-ski vouchers (Up to 85% off)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing available, on-mountain and off-mountain
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 21
• Opportunities for growth, advancement, and year-round employment

Position Title: Front of House Restaurant Manager

Business Unit: Food & Beverage

Position Reports to: Director of Food & Beverage, Base Area General Manager or On Mountain General Manager

Positions Reporting to this Role: FOH Supervisor, Restaurant Staff

Wage Range: $25.00 - 27.00 / hour DOE

Job Summary

As a valued Restaurant Manager at Crystal Mountain, you will motivate, inspire, and mentor staff, delight our guests and commit to providing excellent customer experiences. As an innovator, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for 100 percent guest satisfaction. At Crystal Mountain you will directly oversee the operation of the Rafters Smokehouse, Campbell Basin Lodge, or the Cascade Lodge food venues. Duties for those venues are the following.

ESSENTIAL DUTIES

• Assists Base Area General Manager or On Mountain General Manager in upholding the budget
• Responsible for maintaining par levels and ordering product
• Coordinates product deliveries to venue with Shipping and Receiving team
• Responsible for inventory input and calculation of COGs
• Conduct staff meetings

• Manage and oversee venue operations
• Help achieve restaurant operational objectives
• Plan and develop staff incentive programs
• Respond to customer concerns and questions
• Control costs and minimize waste while ensuring high quality of preparation

• Nurture a positive working environment
• Maintain a safe, healthy, and secure working environment
• Help maintain current reservations system and training when needed
• Promote and market the business
• Help oversee stock levels and order supplies when needed

• Coordinate communication between front of the house and back of the house
• Run daily pre-shift meetings (huddles)
• Gather guest & employee feedback and recommend improvements to management
• Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CMR brand

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• 2+ years' experience in a restaurant lead role in the hospitality industry
• POS experience required
• Positive attitude and excellent communication skills
• Must have Washington MAST Card

• Must have Washington Food Handler Card

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work evenings, weekends and holidays while in operation.
• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.

• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Some venues require intermediate ski or snowboard ability to access.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer