Sr. Citrix Support Engineer (Morristown, NJ / Hybrid Remote)

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Senior Citrix Engineer

We seek a highly motivated and experienced Sr. Citrix Engineer who will be responsible for designing, configuring, maintaining, and supporting the C&F global CVAD and DaaS infrastructure. The ideal candidate will be a self-starter who is well versed in Active Directory, ESX Server Virtualization and server hardware technologies and be familiar with other types of virtualization technologies such as VDI and Application virtualization. This role will also develop detailed documentation for business areas, management, and strategic planning and implementation. Daily tasks include, but are not limited to, troubleshooting and resolving issues, monitoring and tracking, auditing, consulting with other departments to resolve systems issues, and analyzing, recommending, and implementing system changes.

What you will do:

Citrix Solution Design and Implementation
• Provide solutions to business problems using CVAD and DaaS architectures
• Publishes applications using the Management Console
• Design Citrix solutions involving CVAD and DaaS technology
• Interface with networking personnel to implement, support and troubleshoot CVAD and DaaS perimeter architectures.
• Installing and configuring Storefront
• Maintain up-to-date documentation of all phases of Citrix implementation
• Stay current with emerging technologies including XENServer, VMWare, VDI and application virtualization
• Builds Citrix Servers in both physical and virtual environments
• Support and Maintain Global Citrix Environment
• Supports the Citrix environment in a 24/7
• Monitor the Citrix environment using Director and other native, including 3rd party utilities.
• Works with other IT departments to troubleshoot application issues
• Resolves performance issues with a proven methodology
• Resolves ICA client/VDA issues
• Performs Software and HW upgrades
• Maintains OS/3rd Party apps Patch Levels
• Provides Server Support and Implementation
• Performs server OS builds
• Troubleshoot Windows Server and Desktop Operating systems and Active Directory issues
• Troubleshoot DNS, DHCP, and IP Issues

What you will bring to C&F:

• Bachelor's degree in computer science, information technology, or mathematics
• 3+ years (5-7+ years preferred) of Citrix experience
• 3+ years (5-7+ years preferred) of experience deploying, automating, and supporting Enterprise Citrix environments
• Understanding of and experience with best practices with regards to performance, compliance and security.
• Experience in several of the following areas: Scripting, Powershell, Active Directory, Group Policy, SCCM, Certificates (PKI), Application configurations
• Experience with ESX Server Virtualization, Server hardware technologies, and a familiarity with other types of virtualization technologies such as VDI and Application virtualization
• Proven ability to collaborate with infrastructure teams to troubleshoot issues and maintain the environment, retention, and high availability
• Experience with XenApp
• Knowledge and understanding of Citrix Provisioning Services, Citrix Storefront/Web Interface, Universal Profile Management
• Knowledge of Citrix Cloud, FSLogix management, and Netscaler ADM & ADC a plus
• Good communication and interpersonal skills.
• Project Management and Documentation skills.
• Service oriented, positive, committed and enthusiastic team player.

#LI-MS

#LI-HYBRID

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know.We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know