Assistant General Manager
•Today
Estimated Pay | $60 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Fitchburg, Massachusetts |
Compare Pay
Estimated Pay We estimate that this job pays $60.1 per hour based on our data.
$34.13
$60.10
$98.84
About this job
Pay: $0 per hour - $0 per hour
At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.
Essential Duties & Responsibilities
- Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments
- Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort
- Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
- Ensures Departments adequately enforce all policies and procedures
- Assists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Meets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
- Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"
- Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Ensures Departments train all new employees and retrain current employees
- Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly
- Attend weekly directors' meeting and communicate necessary information as needed
- Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly
Basic Qualifications & Skills
- Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
- Minimum 5 years leadership in hospitality at department/division director level
- Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
- Leadership experience in 2 or more relevant functions/departments across the business
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug screen
- Must be open to relocation to multiple Great Wolf Lodge locations
Desired Qualifications & Traits
- Strong Financial Acumen
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
- Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
Physical Requirements
- Able to lift up to 20 lbs.
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
You might also like
in Fitchburg, MA
$30
$17.75
Target • 30d ago
$17.75
Target • 30d ago
$46
BAYADA Home Health Care • 6d ago
$1,440
OneStaff Medical • 9d ago
Companies hiring lodging managers
in Fitchburg, MA
Nearby locations
Explore more lodging manager jobs
in Fitchburg, MA
Nearby Job Titles
Registered Nurse Jobs Nurse Practitioners Jobs Licensed Practical Nurses Jobs Physical Therapist Jobs Delivery Driver JobsNearby Locations
Nashua, NH Jobs Gardner, MA Jobs Milford, NH Jobs Hollis, NH Jobs Massachusetts JobsNearby Companies
Genesis Healthcare Jobs Genesis Health Jobs Lyft Jobs Soliant Jobs Uber JobsNearby Categories
Part-time Jobs Full-time Jobs Gig Jobs Posting ID: 875755678 Posted: 2024-04-28 Job Title: Assistant General Manager