Social Services Coordinator I

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary of Position

The Salvation Army Northern Division Grand Rapids is hiring a Social Services Coordinator I. The Social Services Coordinator I (SSC I) provides emergency social services in assigned counties. The SSC I will also be responsible to provide HeatShare or oversee the Food Shelf daily operations, including volunteer oversight. This is a regular position that is located in Grand Rapids, MN.

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned by supervisors.

• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates.
• Support the Mission of The Salvation Army by treating every client, donor, and colleague with respect and dignity, and without discrimination of any kind.
• Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of holistic care to those we serve.
• Engage all community members in a way that brings them to the Corps for programming, events, and Pathway of Hope.
• Be knowledgeable of all Salvation Army Social Service and Corps programs.
• Determine client eligibility, provide supportive services, and actively refer clients to relevant programs.
• Provide all aspects of direct client services, e.g., including financial assistance, home visits, crisis intervention, and referrals.
• Maintain accurate client records and regularly review.
• Ensure volunteer screening and training requirements are met, supervise volunteers, and manage ongoing volunteer hour tracking.
• Assist with fundraising events, including volunteer supervision, planning, and logistics, as assigned.
• Represent and promote The Salvation Army, e.g., attending meetings, assisting with public relations, etc.
• Assist with preparing grant proposals; gathering data, and submitting compliance reports.
• Prepare and submit monthly statistics and update reports.
• Support the local service unit, including attending meetings and preparing reports.
• Assist with other department functions (i.e. disaster, special events, etc.).
• Assist with tracking, processing and submitting revenue and expenses, and budget preparations.
• Assist with securing vendors.
• Notify supervisor of any mechanical and/or property issues within the Service Center.
• Ensure all program data is entered into SIMS/HMIS, as assigned.

Will be assigned to one of the following areas:

HeatShare

• Determine client eligibility for Heatshare; conduct screening and process applications.
• Distribute funds based on program requirements and procedures.

Food Shelf Coordination

• Coordinate all aspects of the operation of the food shelf, i.e., food orders, stocking shelves, organizing food pick-ups, etc.
• Ensure the food shelf meets or exceeds all governing and funding requirements.
• Track monetary and in-kind donations made to the food shelf and make necessary deposits.
• Complete all necessary reports as requested by TEFAP and/or food bank.

• Associate's Degree in Human Services or two years of college coursework. In lieu of education, a combination of relevant experience and education may be considered.
• Experience working in a social service setting preferred.
• Must have excellent interpersonal, verbal, and written communication skills.
• Ability to organize work, set priorities, meet deadlines, and complete tasks with a minimum of direction.
• Work well with diverse clients and respect confidentiality; work within ethical and legal parameters.
• Computer literate; ability to successfully use Microsoft Office Suite and online database systems.
• Valid Driver's License and must meet the MVR driver's qualifications.
• Must pass The Salvation Army background checks.
• Willingness to work flexible hours, including evenings and occasional weekends.
• Willingness to support the philosophy, goals, objectives, and mission of The Salvation Army.
• Safe From Harm will apply upon commencement of employment and Safe From Harm training must be satisfactorily completed within the first thirty (30) days of employment