Field Support Solutions Specialist

Location US-TX-Dallas

Company Canon Solutions America, Inc.

Requisition ID 31025

Category Product Support

Position Type Full-Time

Provides comprehensive branch technical seminars and field ride-withs within the Service Division. Accountable for developing, administering and presenting comprehensive technical seminars to field service employees on all existing and future contracted products sold by Canon Solutions America. This includes all Canon analog, digital and Multi-functional products as well as any third party identified products (i.e. HP, Fiery, etc.). In addition, the Field Support Solutions Specialist will actively provide On the Job Training through ride-withs in support of the current Service Standards, Spares Standards and Dispatch Standards.

- Performs Technical/Non-technical seminars/OJT training sessions in the field. The seminars/OJT sessions will be conducted to help improve the KPI's of the technicians and branch performance.
- Assists with the deployment, roll-out and implementation of major account installs during peak time periods.
- Participates and contributes in the technical information sessions.
- Creates, updates and distributes technical seminar contents and OJT reports to target individuals and branches.

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Degree in related field preffered.
- Strong communication, presentation, and organizational skills.
- Knowledge of PC and/or Mac applications.
- Experience working with end users in a support and/or training capacity is desirable.
- Canon Technical Training Course Certifications for products related to the iRADV/IR /IRC/IP/CLC product line.
- Technical proficiency with Canon or equivalent office imaging industry.

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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