Front Desk Agent

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Please do not contact Hotel directly! Only online applicants will be considered!

Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Respond to guest needs, requests, and complaints
• Communicate pertinent guest information to designated departments
• Maintain guest privacy and accuracy of guest account information
• Maintain cleanliness and organization at the front desk and lobby area

​Qualifications:

• Previous experience in customer service, front desk service, or other related fields preferred
• Ability to build rapport with guests (talk and smile with the guests and make them feel welcome)
• Strong organizational skills
• Excellent time management skills
• Excellent written and verbal communication skills
• Must have graduated high school, received a GED or equivalent
• Well-versed in taking telephone calls