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Order Logistics Coordinator
| Hours | Full-time, Part-time |
|---|---|
| Location | Tilton, New Hampshire |
About this job
Tilton, New Hampshire, United States
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Sealite is a leading designer and manufacturer of marine aids to navigation (AtoN) equipment. Offering the broadest portfolio of solutions including marine lighting, navigation buoys, marine floats, port entry lighting systems, lighthouse lighting, and monitoring and control systems, we help people transverse the world safely by sea.
Description: Effective coordination of customer demand requirements from order entry through invoicing and delivery. Establishing a working relationship with sales and operations teams through accurate and timely communication.
Duties:
- Follow safe work practices and procedures and ensure a "safety first" culture in every task undertaken.
- Working closely with both the production and sales teams as the conduit for communication regarding customer demand.
- Ensure ship dates and workflow status are accurately represented within the demand management systems.
- Track order quality, quantity, and delivery timelines.
- Ability to work with little supervision and track multiple processes.
- Review and process sales orders, including customer complaints or RMA request.
- Identify material shortages for supply chain and planning.
- Generate production work orders, including stock orders.
- Manage and coordinate graphic approvals.
- Monitor pre-payments, communicate information related to shipments on hold to related parties.
- Ensures daily shipments are invoiced accurately.
- Process RMA invoices and ensure customer satisfied on closure.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Perform any other duties as reasonably directed.
Minimum Positions Requirements:
- H.S. Diploma and/or GED
- 2+ years' experience in customer service, production preferred.
- Sense of Urgency
- Dedication to Customer Advocacy internal or external
- Critical thinking and problem-solving skills
- Working knowledge of software applications related to word processing, spreadsheets, database and presentation software.
- Strong written, verbal and listening skills.
- Ability to demonstrate poise, tact and diplomacy.
- Attention to detail.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.
At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.
- Integrity
- Accountability
- Excellence
- Teamwork
- Results
At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.
Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
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