Tier II Managed Services Engineer for IT MSP

Tier II Managed Services Engineer for IT MSP (Hybrid Work Model)

Join our expanding team as a Tier II Managed Services Engineer at our medium-sized IT Managed Services Provider. This role offers the flexibility of a hybrid work model, enabling you to work both from home and in the office. We serve small to medium-sized businesses across various industries, offering you the chance to engage with a wide range of technologies. Our commitment to employee development is evident through our extensive benefits package, paid training programs, and certification reimbursement available to all team members from day one.

Responsibilities as a Tier II Managed Services Engineer:

• Diagnose, troubleshoot, and resolve hardware and software issues across servers, printers, and workstations.
• Administer end-user accounts, permissions, and storage allocations, in compliance with best practices for privacy, security, and regulatory standards.
• Offer technical support for Microsoft server technologies including, but not limited to, Windows Server, Active Directory, Office 365, Hyper-V, and Microsoft Cloud services.
• Implement and manage firewalls, managed switches, and other networking hardware.
• Deploy and administer VMWare and Hyper-V environments.
• Assist clients in technology strategy, IT project management, reporting, and compliance.
• Monitor network performance and implement optimizations and quality of service.
• Develop and maintain documentation including configurations, processes, and service records.
• Collaborate with the service desk team to escalate and resolve high-level issues.
• Conduct proactive maintenance and updates during scheduled downtime.

Additional Requirements for Tier II Managed Services Engineer:

• A minimum of 2 years of experience working for a Managed Service Provider is essential.
• Proficient in Microsoft technologies such as Azure and Office 365 administration.
• Comfortable managing server technologies and networked computing environments.
• Intermediate to advanced expertise in Microsoft Windows Server-related applications, services, and technologies (e.g., AD, DHCP, DNS, Office 365, Azure AD).
• Familiarity with Linux server environments is a plus.
• Strong troubleshooting skills across different levels of a network topology.
• Basic scripting skills (PowerShell, Bash, etc.) for task automation are desirable.
• Ability to coordinate with vendors for problem resolution and hardware/software purchases.

Employee Benefits:

• Competitive salary, supplemented with project bonuses.
• Comprehensive health insurance coverage.
• Generous paid time off (PTO).
• Reimbursement options for ongoing training and certifications.

If you meet these requirements and are eager to grow in a dynamic and supportive work environment, we’d love to hear from you.