Call Center Representative

Duties:

• Manage large volumes of inbound and outbound calls promptly.

• Have basic knowledge of medical terminology.

• Always identify self and clinic.

• Complete initial registration information of new patients following established policies and procedures.

• Update any changes of patient information in the computer database and scan updated paperwork into Electronic Health Records (EHR) under correct tabs, including documenting phone notes when appropriate.

• Follow communication “scripts” when handling different topics.

• Identify patients’ and other customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

• Navigate through patients’ charts in the EHR to locate appropriate information.

• Verify pharmacy information and other clinical information related to a patient’s visit.

• Monitor automatic call reminder system, making sure that cancellations are identified and reconciled with the schedule.

• Manually remind patients of appointments when the automatic call reminder system is unable to do so.

• Perform other duties as assigned by the supervisor.

Requirements:

- High school diploma or equivalent.

- Previous experience in a call center or customer service role is preferred.

- Proficiency in data entry and computer skills.

- Excellent verbal and written communication skills in English (Spanish language skills are a plus).

- Familiarity with medical terminology and medical office procedures is desirable.

- Strong problem-solving skills and ability to analyze customer inquiries or issues.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Strong attention to detail and accuracy in data entry tasks.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.```Duties```

• Manages large volumes of inbound and outbound calls promptly
• Have Basic knowledge Medical Terminology
• Always identifying self and clinic.
• Completes initial registration information of new patients following established policies and procedures
• Updates any changes of patient information in the computer database and scans updated paperwork into Electronic Health Records (EHR) under correct tabs; including documenting phone notes when appropriate.
• Follow communication “scripts” when handling different topics.
• Identify patients’ and other customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Navigate through patients’ charts in the EHR to locate appropriate information
• Verifies pharmacy information and other clinical information related to a patient’s visit.
• Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule.
• Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
• Other duties as assigned by the supervisor

```Requirements```
- High school diploma or equivalent
- Previous experience in a call center or customer service role is preferred
- Proficiency in data entry and computer skills
- Excellent verbal and written communication skills in English (Spanish language skills are a plus)
- Familiarity with medical terminology and medical office procedures is desirable
- Strong problem-solving skills and ability to analyze customer inquiries or issues
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and accuracy in data entry tasks

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Type: Full-time

Salary: $18.50 - $19.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday