Sr. Manager, NetSuite (Open to Remote)

For more than 75 years, Highlights for Children has been at the forefront of children education with our coined term, Fun with a Purpose! We believe Children are the World's Most Important People. We help children become their best selves by publishing content and creating experiences that engage, delight, and foster joyful learning.

Highlights for Children is universally recognized as the leading producer of entertaining and educational content for children, families, and teachers. Our diverse portfolio of products and experiences extends from direct to consumer as well as classroom solutions and crosses the spectrum of media, including print, broadcast and digital. For over 75 years we have been helping children become their best selves by creating content and experiences that engage, delight, and foster joyful learning.

Highlights implemented NetSuite across the enterprise, and we are looking for a manager to lead the NetSuite IT team and post-implementation activities including technology adoption and expansion of this critical business tool. We are seeking someone with excellent leadership, technical and communication skills who is effective at working with multiple executive stakeholders, understanding the needs of system users, designing solutions, and configuring NetSuite products to meet our business needs and support our growth and scalability. To excel in this role, you will need to be able to lead a team and view the business from the big picture, while also handling operational tasks to fully support our NetSuite system and business objectives.

Essential Duties and Responsibilities:

• Lead ongoing post implementation and day-to-day operational support to optimize user adoption and NetSuite configuration
• Contribute to the development of a system roadmap and strategy for process improvement and automation to solve business problems
• Provide technical consulting expertise, best practices, and problem resolution for escalated requests
• Participate in the development of short and long-term strategic planning
• Lead ongoing exploration, analysis, and implementation of system enhancement needs and business requirements
• Ensure the right leaders and other stakeholders are engaged in solution definition and decisions, including leaders of all user groups impacted and corporate IT
• Communicate changes, enhancements, and modifications of business requirements or issues - verbally and / or through written documentation - to project managers, sponsors, and other stakeholders ensuring issues, solutions, and outcomes are understood
• Manage vendor relationships and system integrator engagements
• Develop, mentor, and provide guidance and feedback to the NetSuite IT team
• Maintain and create workflows, functions, and configurations within NetSuite to address business needs
• Manage new releases and updates to NetSuite, test updates, and effectively implement new features
• Serve as the company subject matter expert on NetSuite

What you should show up ready to teach anyone on your first day:

• Your expertise and knowledge of NetSuite capabilities and best practices

Within your first month, you'll:

• Get to know our NetSuite IT team and business partners
• Develop understanding of business areas utilizing NetSuite including financials, inventory, revenue management, order management, work orders and assemblies, and interfaces with other systems
• Collaborate with our NetSuite external support partner(s) to influence solution decisions that are supportable and scalable
• Champion the use of NetSuite: Help managers hold staff accountable for system use and work with leaders to propose and implement new ways to leverage NetSuite

Within your first year, you'll:

• Coach and develop our NetSuite team members
• Provide input on solution decisions, implement requirements, and lead ongoing configuration, testing, and training
• Establish credibility and build trusted relationships with a variety of stakeholders across the organization
• Have a deep understanding of the objectives of our organization and how technology will help us meet those objectives

Supervisory Responsibilities: Supervise NetSuite Administrator(s) and support team members

Education and Experience:

• Bachelor's degree in Business Administration, Information Technology, or related field. Or equivalent combination of education and experience.
• A minimum of 5-7 years of experience working with NetSuite
• A minimum of 3 years supervisory experience
• Extensive technical and operational knowledge of NetSuite System implementation and system integration experience
• Considerable experience translating business requirements and processes into low friction automation and high impact results
• Outstanding people leader and proven ability to develop and mentor

Qualifications:

• NetSuite SiteFoundation Certification or NetSuite Administrator Certification preferred
• A strong understanding of cross functional business processes across OTC, P2P, R2R, S&OP, data governance, etc
• LSS green belt or higher is preferred
• Experience with Salesforce CRM and Pardot preferred

Travel potential up to 20%

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you don't meet every requirement listed, we encourage you to apply anyway. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you are drawn to this role and your past experiences do not align perfectly to the job description, we encourage you to apply.

What Highlights Can Offer You:

• Free Fridays and Meeting-Free Zone
• Parental Leave of Absence
• Growing Family Benefits
• Care & Compassion Benefit
• Highlight Helps
• 401K Match Program, 100% Vested Immediately
• Tuition Reimbursement
• Employee Assistance Program
• EAP Program
• Calm - Mental Health Fitness
• Volunteer Time Off

If you don't meet every single requirement listed, we encourage you to apply anyway. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Highlights for Children is committed to build a diverse, inclusive, and authentic workplace that fuels our innovation. So, if you are drawn to this role and your past experiences do not align perfectly to the job description, submit your application with us!