Senior Support Specialist, Access Center (Tuesday-Friday 8am-4:30pm, Saturday 7am-3:30pm)

Senior Support Specialist, Access Center (Tuesday-Friday 8am-4:30pm, Saturday 7am-3:30pm)

Los Angeles, CA, USA * Santa Monica, CA 90401, USA Req #10854

Monday, December 11, 2023

Title: Sr. Support Specialist

Reports To: Program Manager

Location: Annenberg Access Center 503 Olympic Blvd., Santa Monica, CA 90401

Status: Non-Exempt (Hourly), Full-Time, Non-Management

Schedule: Tuesday-Friday 8am-4:30pm, Saturday 7am-3:30pm

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Essential Duties & Responsibilities

Under the supervision of the Program Manager, the Sr. Support Specialist is responsible for:

Essential Duties & Responsibilities:

1. Provide accurate information on Shower, Locker, and laundry services and policies/procedures.

2. Perform locker intakes, discharges and exits.

3. Complete inventory for ShWashLock supplies and ensure supplies are well stocked.

4. Submit a service request to CSC Vendor when washer/Dryers are not operational.

5. Report all maintenance issues to the supervisor

6. Administer monthly ShWashLock surveys and input data.

7. Maintain logs for power washing and CSC vendor for washers & dryers

8. Maintain accurate client records and statistical data (manually and via computerized database system)

9. Triage and connect clients to Access Center services and internal/external resources.

10. Responsible for daily phone charging services

11. Enter daily lunch data during AM meal distribution

12. Facilitate new client orientation to participants

13. Assist with ShWashLock monitor duties

14. Assist with clothing closet organization, and upkeep

15. Assist staff in maintaining order and a smooth flow of services throughout the day

16. Assist with administrative tasks as needed by the Program Manager

17. Assist with Donation Coordination, organization, transport and storage of donation items

18. Develop effective, trusting relationships, with clients using a client-centered approach using best practices that include motivational interviewing, harm reduction, trauma-informed-care and Housing First.

19. Provide Crisis intervention using Non-violent Crisis Intervention techniques

20. Participate in all case file, staff meetings, supervision, team meetings, training, and retreats

21. Participate in on-going self-evaluation, and development/modification

22. Communicate effectively and promptly with management team, peers, collaborators and clients

23. Participate in on-going self-evaluation, program evaluation, and development/modification

24. Other duties as assigned

Qualifications/Requirements:

1. AA degree in a related field with experience is preferred or equivalent experience (3 or more years of experience in a related field.)

2. Minimum of two years in customer service

3. Ability to handle difficult situations and communicate effectively

4. Current, valid California Driver's License with an acceptable driving record, reliable vehicle

5. Comfortable, able and willing to drive/transport program participants in agency van.

6. Demonstrated Knowledge of issues faced by population served.

7. Knowledge of social services agencies, community & housing resources

8. Ability to self-motivate, learn quickly, work effectively with a wide range of constituencies and be flexible in a fast-paced environment

9. Able to work in a high tolerance Harm Reduction model with members who have multiple barriers

10. Commitment to improving the community through empowerment and dignity.

11. Computer literate; able to use computerized database system for program participant file management and knowledge of Microsoft Word, Outlook, and Excel

12. Bilingual preferred, but not required

13. Able to provide cleared TB test & pass a criminal background check.

Work Environment

1. Combination of field and office environment

2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

3. On occasion walk or drive to different local sites

4. Will necessitate working in busy and loud environments

5. Will be exposed to elements like cold, heat, dust, noise and odor

6. May need to bend, stoop, twist and sit throughout the day

Responsibilities Common to All Agency Employees

1. Maintain a safe work environment and confidentiality at all times

2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

3. Organize and prioritize multiple activities to meet all external and internal deadlines

4. Maintain professional demeanor that reflects positively on the agency

5. Demonstrate respect and courtesy toward others

6. Able to thrive in a work environment emphasizing teamwork and collaboration

7. Respond promptly in all aspects of communication

8. Work with minimum supervision

9. Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b)

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / Accidental Death & Dismemberment (AD&D)

Voluntary Short- and Long-Term Disability

Voluntary Pet Insurance

Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

The People Concern University & Certificates

Corporate Discounts