Practice Manager

West End Plastic Surgery, a premier cosmetic plastic surgery practice in Washington, DC is seeking a Practice Manager who will have overall responsibility for leadership, strategic planning, delivery, evaluation and fiscal management of the practice.

Duties/Responsibilities:

• Maintain efficient day-to-day operations of a multi-physician cosmetic surgery practice working with both medical and non-medical staff.
• Develop strategies for making business practices more efficient, improving the patient's experience, and earning more profits through operating the practice.
• Responsible for productivity, financial, compliance reports, and sending daily, weekly, and monthly practice reports.
• Consciously builds a positive team culture of passion, dedication, and accountability.
• Being a cultural role model with the practice and tending to any employee relations issues under the guidance of Prime Aesthetics Group Human Resources.
• Administer time off requests, employee transfers, changes in job classification, salary increases, performance reviews and other employment related documentation for all practice operations.
• Adopting a 'hands-on approach in supporting and training staff while identifying and managing performances
• Maintain efficient appointment scheduling, registration, and patient flow to enhance patient satisfaction and physician productivity.
• Works collaboratively with physicians and leadership to accomplish organization and practice goals.
• Ensures compliance with all regulatory requirements.
• Develop business strategies and assess resources to achieve assigned goals.
• Oversee location ensuring that clinic is stocked, and resources are procured/supplied as needed and environment is maintained to a high standard.
• Establish and implement effective workplace processes and procedures.
• Ensure policies and best practices are up to industry standards and government regulations.
• Ensure patient records are kept in the electronic health record.
• Motivates, communicates and provides a positive environment in which all employees find job satisfaction.
• Provide updates on revenue, personnel, and other critical business information with the team and physicians.
• Ensure patient experience is efficient and costs managed while ensuring patients are provided with the best possible experience during their surgical journey .
• Demonstrate excellent customer service skills by interacting with and providing timely resolution to patient concerns.
• Responsible for schedule management to ensure adequate coverage of practice to include clinic and surgery scheduling.
• Manages the clinic's scheduling and payment processing system, resolving any issues or updates.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Business Acumen
• People Management
• Financial Management
• Sales and Marketing
• Inventory Management
• Daily Operational Clinic Management
• Project Management
• US work authorization
• Regular Attendance and Punctuality

Education and Experience:

• Bachelor's degree in Business Administration, Health Administration or other related field and/or a combination of related experience required.
• Five (5) years leadership experience, preferably in a busy healthcare and/or plastic surgery office required.
• Ability to demonstrate a solid understanding of the business and people operations.
• Proficiency in computer operations to include Microsoft Office and practice accounting and inventory systems. Must have ability to learn and demonstrate competency in company technology platforms.
• Demonstrated critical thinking, creativity, problem-solving and decision-making skills.
• Exceptional organization, communication (verbal and written) and facilitation skills.
• Solid understanding of how to market the practice to patients and commitment to achieving patient satisfaction, revenue, and budgeting goals.  
• A solid understanding of medical terminology, health care management, accounting, health care and employment law, and ethics.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.