Medical Receptionist

Zenith Healthcare, S.C. is looking for an individual who will manage front desk responsibilities, including greet, check-in, register walk-in patients, answer phones and collect patient responsibility. Reviews and/or obtains demographic and insurance information and collects patient responsibility. Informs the patient of the organization expectation of payment at time of service.

Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.

Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.

Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.

Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.

Schedules patient visits using guidelines established within scheduling system.

Works assigned EPIC work queues, following the department’s work flow process.

Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

The basic qualifications for this position include:

• High school diploma or GED required

• Excellent interpersonal skills

• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times

• Must be detail-oriented and highly organized

• Firm grasp on medical practices and administrative processes

• Must be able to maintain confidentiality at all time

• Epic experience is a plus