Shift Lead - Full-time / Part-time

JOB DESCRIPTION SUMMARY:

The Shift Leader is responsible for the operational excellence within the restaurant. This position is critical to Buffalo Wild Wing as the Shift Leader impacts the long-term viability of the restaurant by inspiring legendary experiences between friends, supporting team members and ensuring revenue and profit growth.

RESPONSIBILITIES:

GUEST

• Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community.
• Models hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant.
• Effectively handles guest complaints resulting in delighted guests as evidenced by customer satisfaction scores.
• Builds positive, professional relationships with members of the community.

TEAM

• Leads shift meetings, builds camaraderie and solicits feedback.
• Creates implements and executes the department staff plan and ensures proper staffing   levels are maintained to build sales and delight guests in their department.
• Oversees the human resource management function ensuring 100% compliance with all employment laws, company policies, guidelines and procedures.
• Identifies and brings issues regarding team members performance to the attention of management.

OPERATIONS

• Adheres to standardized recipes 100% of time.
• Ensures the correct food ordered gets to the correct table 100% of time.
• Utilizes all compliance systems, manager tools and procedures with 100% integrity.
• Conducts administrative manager functions and completes end of day transactions by 3am.
• Maintains high cleanliness standards and holds team members accountable for adherence to  daily, weekly and monthly cleaning schedules reflected in QSC score.
• Ensures adherence to ServSafe Alcohol, Food and HACCP standards as evidenced by health department audits.
• Assists in the rollout of new company programs, policies and procedures as requested.
• Ensures PCI compliance for all credit card transaction documents.
• Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.
• Other duties as assigned.

SALES AND PROFIT

• Manages shifts to achieve sales and profit goals (including hourly labor and cost of sales).

• Ensures team meets or exceeds cost of sales actual vs. legitimate target.

SKILLS/QUALIFICATIONS:

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Self starter who works independently with minimal supervision.
• Energetic and flexible.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Forms strong working relationships within team.
• Identifies additional tasks to be completed and willingly assists others.
• Follows direction with focused attention.
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement.
• Strong computer skills required.
• Minimum two years restaurant management experience preferred.
• Must possess proper food handlers and alcohol dispensing certifications.
• College degree preferred.

Physical Requirements

NP          Not Present

O             Occasional (Up to 25% of time)

F              Frequent (26%-74% of time)

C             Constant (75% or more of time)                                                                

Requirements  

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)              
• Sitting: Remaining in a normal seated position. (O)                          
• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. (C)                    
• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. (C)                              
• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
• Travel: Requires traveling outside geographic area. (O)  
• Stooping; Bending body downward and forward by bending spine at waist. (F)
• Bending: Bending knees to come to rest on knees or knee. (F)    
• Reaching; Extending hands or arms in any direction. (C)                                 
• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
• Bending/Twisting; Continual intermittent twisting of the spine. (F)           
• Talking; Expressing or exchanging ideas by means of the spoken work. (C)                                             
• Hearing; Receiving detailed information through oral communication. (C)                                              
• Vision; Clarity of vision at near or far distances. (C)
• Computer usage or other special equipment operated. (C)

Required qualifications:

• 16 years or older
• Legally authorized to work in the United States