Operations Manager - Full-time

Alera Group is seeking an experienced Senior Account Team Lead/Operations Lead for their P&C Healthcare Liability Team based in Chicago, IL.  

Alera Group was formed in December 2016 by merging 24 high-performing, entrepreneurial firms across the U. S. and has grown to be one of the largest insurance and financial services firms in the country with over 3,500 employees and 120 locations.  Within Alera Group, the Healthcare Liability Team has four offices and insures over 10,000 healthcare practices around the country. 

 

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?  Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

 

If that is what you’re looking for, this is your chance to be part of an amazing organization!

 

The Senior Account Team Lead/Operations Lead will provide overall management and oversight of daily operations as well as collaborate with the Management team on strategic direction.  This includes supervision of approximately 10 service team members across various offices, design and implementation of operational processes for productivity and compliance, and establishment and delivery of key sales and service reporting metrics.  The successful candidate will also be responsible for optimal use of our various technology platforms for agency management, sales tracking and automation.

• Collaboration on design of operational strategy.
• Implementation and continuous optimization of operational processes.
• Motivate and lead a high performance service team; providing mentoring and training as a cornerstone of career development.
• Establish and monitor appropriate procedures and controls to ensure accuracy, efficiency, productivity and regulatory integrity is maintained for all work performed.
• Identify, develop and deploy technology solutions to innovate and transform repeatable processes.
• Assist sales team with KPI reports and management of sales tracking tools.

• 5+ years of work experience in commercial P&C insurance.
• 3+ years of experience managing service team members.
• Demonstrated experience in continuous improvement projects or initiatives, green belt certification or application of Lean principles a plus.
• Experience with AMS360 and SalesForce preferred.
• Active P&C License required or obtained within 3 months of employment.
• Strong computer skills including all Microsoft Suite applications, intermediate to advanced experience with Excel preferred.
• Strong organizational skills and understanding of agency operations and regulatory issues.
• Ability to understand and prepare various sales and agency management reports.

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

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PandoLogic. Keywords: Operations Manager, Location: CHICAGO, IL - 60608