Service Advisor Assistant

Are you passionate about the automotive industry and committed to providing exceptional customer service? Join our team as a Service Advisor Assistant at Affinity Automotive Services, located in Wichita, KS. We are seeking a motivated individual to support our service advisor team and contribute to our mission of helping people solve problems and be happier.

Responsibilities:
1.      Customer Interaction: Assist in greeting customers, understanding their automotive service needs, and providing friendly assistance.

2.      Appointment Scheduling: Manage service appointments, ensuring efficient scheduling and optimal use of service bays.

3.      Communication: Work closely with service advisors to communicate service recommendations and updates to customers in a clear and professional manner via, phone, text and email.

4.      Documentation: Maintain accurate records of customer interactions, service appointments, and vehicle information.

5.      Follow-Up: Conduct follow-up calls to ensure customer satisfaction and address any additional concerns or questions.

6.      Administrative Support: Provide general administrative support to the service advisor team, including data entry, filing checking in and distributing new and return parts.
7.     Multitasking: Juggle various tasks efficiently, including handling phone calls, addressing customer inquiries, and managing administrative duties simultaneously

Qualifications: 
·         Previous experience in customer service or a related field is preferred.

·         Strong communication and interpersonal skills.

·         Detail-oriented with excellent organizational abilities.

·         Basic knowledge of automotive terminology is a plus.

·         Ability to work in a fast-paced environment.

Benefits: 
·         Competitive wage

·         Health and Dental insurance with employee contribution 

·         Employee discounts on automotive services

·         Opportunities for career growth and advancement

If you are a motivated individual who enjoys helping others and has a passion for the automotive industry, we invite you to apply. 

Join us in making a difference and raising the  automotive service industry standards.