Mapping Support Specialist

Marathon TS is looking for a Mapping Support specialist for our FEMA RiskMAP contract. The candidate will assist in addressing questions, provide guidance, as well as perform risk assessment analyses to determine homeowners flood insurance requirements through the Letter Of Map Amendment process. This position will assist stakeholders in FEMA's FMIX contact center, requiring computer proficiency, interpersonal skills, a strong sense of customer service, strong verbal and written communication skills, and the ability to speak clearly on the telephone. The preferred candidate has the ability to read, use, and interpret National Flood Insurance Rate Maps (FIRMs) and experience using an engineering scale. The applicant must be able prioritize their work and enter data accurately in a fast paced environment. Must have strong analytical and people skills. Ideal candidate will be a strong team player with an attention to detail.

Required Skills

· Associates Degree or equivalent
· The candidate must have a strong sense of customer service
· The candidate must exhibit good listening, problem solving skills, and analytics skills
· The candidate must exhibit strong verbal and written (business) communication skills
· The candidate must demonstrate the ability to read, use and interpret maps.
· The candidate must be able to multi-task and the have the ability to work in a fast paced team environment.
· The candidate must demonstrate computer literacy as well as good data entry and typing skills.
· English-language proficiency

Desired Skills

· Bachelor Degree or previous work experience in the earth sciences/mapping (geography, geology, environmental sciences, surveying).
OR
· Previous NFIP program experience
· Fluency in Spanish-language