Member Service Representative I Part-Time

Job Summary: Member Service Representative I provides a broad range of services to the credit union membership conducting financial and other services in the branch while providing excellent customer service to all members.

Duties/Responsibilities:

• Receiving and disbursing cash and checks, posting deposits and loan payments. Cross sell products and services; accept loan requests and refer to the appropriate personnel for additional information as needed.
• Assist members with home banking, electronic statements and stop payments.
• May be required to assist and perform basic research on member disputes, questions, and/or concerns by telephone, written correspondence, or in-person.
• Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
• Gather information and report Elder Abuse and SAR (Suspicious Activity Reports) to proper departments and authorities.
• Responsible for maintaining current knowledge of company policies, products, and services.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent communication and interpersonal skills are required.
• Strong attention to detail and excellent organizational skills.
• Ability to work with minimal or no supervision.
• Time management ability.
• Strong math, communication, and keyboarding skills
• Ability to cross‐sell credit union products/services.
• Ability to prioritize and manage multifunctional tasks.
• Ability to handle cash.

Education and Experience:

• High School diploma or equivalent.
• Three to six months prior teller experience or equivalent.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling and pushing.
• May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.