PJ's Coffee Store Manager

Job Summary

The main objective of the Store Manager is to increase sales, profitability and success through effective leadership, and strategic planning, with a strong emphasis on customer service. This role requires a experience in store management, a passion for the coffee industry, and a dedication to delivering outstanding customer experiences.

Responsibilities:

• Understand completely all company policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. Respond to resolve customer complaints accordingly.
• Ensure that all food and beverages are consistently prepared and served according to the store’s recipe and par level standards.
• Create and maintain par level standards adjusting periodically when necessary.
• Ensure that baristas and shift leaders are following par levels, proper prep
  is available for each shift, expiration dates are being followed properly,
  etc.
• Ensure that all drinks are made correctly and according to PJ’s Brand
  Standards.
• Achieve company objectives in sales, service, quality, appearance of facility and
  sanitation and cleanliness through training of employees and creating a positive,
  productive working environment.
• Ensure Management team is maintaining a positive and fun work
  environment.
• Ensure labor percentage standard is being met.
• Ensure sales goals are being met.
• Ensure the proper appearance and cleanliness of facility standards are
  being met.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually develop and train staff.
• Ensure that all new employees are trained according to the company’s
  training guidelines.
• Ensure that all equipment is kept clean and kept in excellent working condition
  through personal inspection and by following PJ’s preventative maintenance
  programs.
• Oversee and; coordinate all equipment repairs and maintenance
• Record and respond to any employee conduct or company violations.As specified in “Employee Code of Conduct,” “Drug & alcohol Policy,” and
  “Discrimination Harassment Policy”
• Execute and record corrective actions when staff are in violation of company
  policy while being prompt, fair, and consistent when administering
  corrective action.
• Fully understand and comply with all federal, state, county, and municipal
  regulations that pertain to health, safety, and labor requirements of the store,
  employees, and guests.
• Ensure the passing of regular Health Inspection by local health
  department and ensure health codes are being followed.
• Prepare all required paperwork, including forms, reports, and schedules in an
  organized and timely manner
• Complete employee scheduling.
• Coordinate inventory control and ordering.
• Assist with carrying out store marketing, advertising, and promotional activities
  and campaigns as set forth by upper management.
• Training and ; Development
• Actively read weekly and monthly newsletter from PJ’s HQ
• Conduct Participate in weekly or bi-weekly management meeting
• Participate in any required trainings via the C.O.R.E., PJ’s HQ, etc. as
  directed by upper management
• Conduct frequent employee evaluations implement staff corrective
  actions as necessary
• Participate in ongoing coaching and assessments of all staff members.

Qualifications

• High school diploma or equivalent
• ServSafe Manager Certified or willing to complete the course once hired
• Have knowledge of service and food and beverage, generally involving at least 1 year of FOH operations and/or other management positions.
• Some management experience is preferred.
  • Must be experienced in placing weekly product orders and preparing weekly staff schedules
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Basic problem-solving and conflict resolution skills are needed.
• Must have the stamina to work 40 hours per week in a variety of shifts.

Benefits/Perks

• Ongoing Management and leadership training opportunities
• Employee retail and shift discounts
• Prize opportunities through national contests
• Local, regional, and national awards and recognition

Salary will be a base salary with some tips as well as bonuses based on store performance and profitability.

About PJ's Coffee of New Orleans

PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee-making. Her dedication to coffee quality remains the foundation of our roasting methods, which is done blocks from the famous French Quarter in New Orleans.

PJ’s Coffee utilizes only the best quality arabica coffee beans sourced from around the world. This gourmet coffee is small batch roasted in 300lbs or less by Roastmaster Felton Jones, who alone has over 25 years of experience with PJ’s Coffee. They strive to deliver a unique coffee experience to all locations, regardless of if they are in the heart of our home city, or far-flung across the world. With one step in the door, you are greeted with the scent of our 100% Arabica beans, invoking the soul and unique experience of our original location on Maple Street.

About PJ's Coffee by Hammond Square Mall - Locally owned and operated.

PJ's Coffee by Hammond Square Mall was opened in 2007 by Amanda Bennett and has consistently ranked in the top 10 of all PJ's Stores. In 2023 this location ranked 3rd in the company and 1st in Customer Satisfaction. Amanda won franchisee of the year in 2016 and is a very active member in the Hammond Community. We do our best to create a team oriented and safe environment where staff can thrive and grow. We hope you will consider being a part of this team.