Parking Services Ambassador - Garage

*Sign On Bonus May Be Available*

*Housing may be available*

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

Job Title: Parking Services Ambassador I, II, III (Parking Garage)

Department: Department of Parking and Downtown Vitality

Classification: Non-Exempt

Hiring Range: Level I - $22.45- $25.26, Level II - $24.47 - $27.61, Level III - $29.08 - $32.72

Salary Range: Level- $22.45 - $33.68, Level II - $24.47 - $37.01, Level III - $29.08 - $43.62

Position Summary: This position is responsible providing customer service, support, maintenance, monitors situations and reacts appropriately to ensure a high level of public safety, respond to, and resolve garage parking complaints and performs all duties in a professional and courteous manner, consistent with the organization's values and mission statement.
Supervision Received: Position works under the general supervision of the Parking Operations Manager.

Essential Job Functions:
Booth Operations
* Establish hours for occupying the attendant boot during peak ingress and egress periods.
* Greets Aspen guests and patrons of the parking facility. Assists public in locating available parking spaces.
* Answers telephone inquiries regarding rates and information on facility operations. Collects fees, operates cash register, balances cash drawer, and maintains receipt revenue.
* Completes a daily deposit of revenues collected for the prior day's business.
* Assigns and monitors parking spaces for City vehicles that are parked in Obermeyer complex parking garage.
* Oversees the rental and payment collection for parking spaces that are rented to the public in the Benedict Commons affordable housing units for the City Housing Department.

Safety
* Monitors support systems of the garage operation such as elevator, emergency generator, alarm system, automated access control equipment, equipment monitoring cameras and digital video recorder, intercom /dialer communication system, electric vehicle charging stations, electrical distributor, light timer with battery back-up, interior and exterior lighting, dry valve fire suppression sprinkler system, carbon monoxide detection system, carbon monoxide exhaust fan system, sump pump system and react to emergency situations as necessary. Ensures that all access gates are in good working condition with proper safety warning labels attached.
* Ensures that all walkways, stairwells, driving ramps and parking stalls are free from trash, debris, and other hazards.
* Check all lighting throughout the parking facility, restrooms, and stairwells for proper operation.

Maintenance
* Maintains restrooms, ticket booth, entry and exit devices daily.
* Cleans the inside of the garage, stairwells, elevator, plaza level, and around the perimeter of the facility daily.
* Makes minor repairs or requests that repairs be made as appropriate.
* Replace faulty lighting as required.
* Responsible for and performs scheduled and unscheduled maintenance duties. This includes winter and summer activities.
* Coordinate facility and supporting system repairs and maintenance with contractors/vendors.
* Snow shoveling and plowing.

Departmental Support
* Cross-trains with coworkers to provide support and coverage in a team environment. May serves as a team leader, team member or support for project teams according to level. May trains new employees as required.
* May assist Operations Manager with special projects.
* Builds a partnership with other city departments as needed. Builds a partnership and interacts with supervisors of other city departments as needed.
* Communicates any issues with the revenue control equipment, license plate recognition systems, software, or programming to the Operations Manager.
* Recommends improvements and procedure changes.
* Conducts research and evaluates alternatives related to parking garage operations.
* Compiles all Parking Garage data and submits a report to the Department Head and Operations Manager.

Coordination
* May represents the City of Aspen Parking Department during meetings.
* Works with the Environmental Health Department to monitor and maintain the electrical vehicle charging stations throughout the city.

Customer Service
* Acts as an ambassador for the city to assist motorists, tourists, and locals by answering questions, offering directions, providing outstanding customer service, and assisting as possible. Deals with upset customers. Helps new employees understand what Word Class Customer Service looks like.
City Organizational Values
* Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
Other duties as assigned.

Core Competencies: Displays the following key competencies and behaviors in the overall job performance to include knowledge, skills and abilities:
* Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
* Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
* Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
* Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities and challenges.
* Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
* Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
* Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
* Safety: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety operations for parking programs.
* Independence: Ability to work independently for long periods with little to no supervision.

Minimum Qualifications:
Education (All Levels): High School Diploma or GED Equivalent
Work Experience:
Level I: One year of experience in customer service, public contact.
Level II: Two years of experience in facilities maintenance or similar environment
Level II: Three years of experience in facilities maintenance or similar environment
Technical Knowledge: Must be proficient in the following areas: Microsoft Outlook Email, and a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms. Ability to be trained on specialized mobile and computer programs and associated technology.
Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date. Complete City provided training within required timeframes:
* Attend and participate in periodic and annual safety training courses, such as First Aid, AED, CPR, Active Shooter Training; Fire Extinguishers; Ladder Safety; Slips, Trips and Falls, etc.
* Obtain and maintain current CPR certification.
Additional Requirement: Must be at least 21 years of age.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.

Preferred Candidate: Has familiarity with the Aspen area.

NOTE: This position requires a physical examination and Criminal Background Check upon hire. Employment is contingent upon passing a physical examination, a drug test, and Criminal Background Check.

Position Type and Work Hours:
* Regular full time, hours may vary with workload.
* On-call/call back hours required.
* Evenings/Weekends/Holidays required depending on department needs and special events/projects.

Work Environment:
* Indoors: Office environment.
* Outdoors/Off-Site: Work is performed in a variety of environments, mostly outdoors and involves exposure to a variety of temperature changes, weather, and traffic conditions.
* May be exposed to hazardous chemicals and bodily fluids.
* Requires daily walking.
* Meetings, trainings, and site visits at a variety of city facilities and supported areas.
* Exposure to noise, traffic and walking around stationary and moving vehicles while performing duties.

Physical Demands:
Visual Acuity: Ability to bring objects into focus.
Balancing: Maintaining equilibrium.
Bending: Bending or position oneself to move an object from one level to another.
Carrying: transporting or moving an object.
Crouching: Bending body downward and forward by bending leg and spine.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Kneeling: Bending legs at knees to come to rest on knee or knees
Lifting: Moving objects weighing no more than 10 pounds from one level to another.
Lifting: Occasionally up to 50 lbs. of equipment, supplies and coins.
Pushing/Pulling: Ability to use upper extremities to exert force to press, draw, drag or haul objects in a sustained motion.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Walking: Ability to move to traverse from one location to another.

NOTE: Currently, due to the COVID-19 pandemic, City professional staff may be required to work on site and or partially remote.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.