Domestic Violence (DV) Housing Case Manager

Work with children and families exiting domestic violence in a trauma-informed and supportive 24/7 setting.

Job Summary

Broadview is a 24-hour facility providing emergency shelter (10 units), transitional housing (21 units) and support services to women, children, and youth whose lives have been disrupted by family violence, substance abuse, inadequate medical and mental health care, long periods of family separation, child abuse and neglect, and poverty. Support services include onsite crisis intervention, case management, and advocacy-based counseling, legal advocacy, information and referral, and long-term stabilization services.

The Domestic Violence (DV) Housing Case Manager provides advocacy-based counseling and case management services including assessment, information and referral, and goal setting, and is responsible for cooperative case planning and coordination of services for residents.They provide professional services to families experiencing homelessness, domestic violence, sexual violence, and stalking who reside throughout the Seattle and King County area and who relocate from other counties and states. This is a skilled professional position that is part of a team that works with families in crisis to rapidly obtain and stabilize housing. The families are survivors who are fleeing intimate partner abuse and who have experienced/ experiencing domestic violence crisis and are seeking safety, shelter, and housing.

Essential Responsibilities, Duties & Tasks

• Case Management: Provide case management, advocacy-based counseling, information, referrals, and follow-up information to emergency shelter and transitional housing program residents. Work with residents to review individual goals and ongoing progress. Provide information and advocacy regarding legal issues, medical care, employment possibilities and housing referrals. Act as a liaison between client families and community agencies involved with their care and serve as an advocate to coordinate services with providers as needed.
• Intake: Conduct screenings, assessments, and intake to admit women, children and youth into both emergency shelter and transitional housing programs.
• Conflict Resolution: De-escalate and mediate resident conflicts, and modeling appropriate problem solving. Respond to domestic violence crisis line, providing crisis intervention, safety planning, support, advocacy-based counseling, information, and referral to callers seeking assistance.
• Record Keeping: Complete confidential written documentation including resident records, daily logs, weekly goal plans and progress reports, along with overlapping the information to the next Advocate on shift. Review resident files, and staff logs to ensure program records and resident documentation is adequately maintained on a consistent basis. Maintain clear and accurate case notes of all significant interactions in the client records. Complete outcome and exit paperwork, update room charts, and return mail when necessary.
• Safety: Work to foster an atmosphere of support and safety for residents, staff and volunteers. Help maintain order and security in the buildings and communicate/enforce program policies and procedures. Work with staff to maintain cleanliness in resident apartments and office/service areas.
• Teamwork: Participate in program and agency meetings and relevant trainings as required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.