Assistant Manager - 2nd shift - Full-time

The Assistant Manager - Evenings (3p-11p) is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. As the second shift Assistant Manager you will report directly to the General Manager and will be the primary person on duty when the housekeeping and management teams leave for the day. Your responsibilities will include sales and reservations via phone and in person, guest check in and out, guidance for guests in dining and directions, and the commitment to consistently wowing our guests with the quality of your service and our award winning hotels. Schedules can require rotating weekend shifts. Duties will also include laundry, room inspections, audits, and any task necessary for the efficient operations of the hotel.

Each of our hotels is award winning for quality and customer service excellence. If you are motivated by being the best, please apply today!

Ensure that our guests have a super clean room, with extraordinary customer service.
Work in fast paced, physically demanding environment including supporting front desk and housekeeping teams with customer service, room inspections, laundry, and all operations services of the hotel.
Ensure that all safety and security processes are executed to keep our employees, guests and building safe.
Participate in a daily and direct hands on way.
Ensure team member attitude of attentiveness and anticipation of guest needs.
Ensure proper delivery of guest special requests.
Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.
Ensure a viable key control program is in place in all hotel departments, with documentation.
Ensure team members follow appropriate cash control procedures.
Ensure the security needs of the property and guests are met.

Love of helping people
Excellent customer service skills on the phone and in person
Capacity to pay attention to details for billing and reservations
Ability to navigate fast-paced environment
Desire to meet/exceed exceptionally high standards
Exceptional Attitude
High degree of self motivation
Capacity to do whatever it takes to make this hotel successful
Flexible schedule a plus for full time positions
Passion
Integrity
Minimum of 2 years consistent employment experience required
EXCL Hospitality takes pride in providing an exceptional work environment and corporate focus on its employees with generous Paid Time Off, Medical Benefits, Monthly Performance Bonus. EXCL Hospitality is deeply committed to giving its teams the resources it needs to be successful.

EXCL Hospitality is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v