Host/Hostess

The Host/Hostess supports Tri Star's goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the Tri Star Service's team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.

POSITION SUMMARY
The Host/Hostess actively welcomes all guests as they enter the fresh all day area. Through direct interaction with guests, the position creates awareness of the new Twice Daily fresh all day offers. The Host builds relationships by delivering superior service, quality products and an exceptional guest experience. The position also maintains all freshness, product, condiment and inventory levels in accordance with the Twice Daily fresh all day standards of business readiness.

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

1.Provides best in class service to all guests.
2.Acts as ambassador of the Twice Daily store culture and values.
3.Makes decisions (read and react) to ensure consistent guest satisfaction.
4.Actively promotes the new fresh all day menu.
5.Maintains an in depth knowledge of the fresh all day offer.
6.Actively engages in educating the general public on the Twice Daily fresh all day offer and promotions.
7.Encourages guest to try the new fresh all day offer through sampling and to return through the use of targeted coupon and special promotion day part offers.
8.Assists guests with any questions they may have regarding the fresh all day offering.
9.Works with fellow colleagues as a member of the team.
10.Provides ongoing feedback to the store manager based on guest experience and comments.
11.Maintains production, merchandising and waste control of all components of the fresh all day offer in accordance with Twice Daily standards.
12.Maintains clean, sanitary facilities, equipment and overall work environment.
13.Adheres to all approved Twice Daily financial, ordering, inventory and waste control procedures.
14.Reacts productively to change.
15.Performs other duties as assigned.
EDUCATION AND/OR EXPERIENCE
High school diploma or GED is required; food service experience is required with coffee expertise a plus; and/or equivalent education or experience in job related activities.

OTHER SKILLS
Ability to speak, hear, see, walk and stand
Ability to speak, read understand and write in English at an eighth grade level
Ability to perform arithmetical calculations at an eighth grade level in order to be able to make change, complete shift reports and account for numbers of a variety of products
Ability to lift up to 50 pounds carrying cases of milk, juices, soft drinks, beer, oil and other merchandise
Ability to retrieve or stock merchandise from overhead or under storage
Ability to stock shelves and coolers
Ability to react to a fire by lifting a fire extinguisher weighing 25 pounds and moving it to the fire area
Ability to tolerate exposure to fuel and cleaning product fumes
Ability to climb a stepladder to clean windows
Ability to sweep and mop floors, dust shelves and lift and carry out trash container and place in the dumpster
Ability to stand for 8 hours or longer at a time without a break
Ability to work at any location within a 30-mile radius of your home; a store assignment will depend on the staffing needs of our company; reliable transportation is a must as not all of our stores are on a bus line
Good interpersonal and guest service skills
Excellent communication/interactive skills
Good attention to detail
Ability to work shifts, holidays and weekends
Ability to treat others with dignity and respect and maintain a positive attitude
Sincere desire for creating a wow experience for each and every guest
Committed to a team effort
Takes personal pride in what you do
Willingness to work hard
Dependable/flexible
Ability to perform multiple tasks
Ability to concentrate, think and learn

WORK ENVIRONMENT
Position is in a convenience store setting that involves everyday risks or discomforts requiring normal safety precautions. Position is subject to working shifts, holidays and weekends.