Assistant General Manager - Full-time

The Assistant General Manager supports Tri Star's goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the Tri Star Service's team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.

POSITION SUMMARY
The Assistant General Manager assists the Twice Daily General Manager (GM) in leading and coaching store staff to consistently deliver all the components of the Twice Daily offer and culture to maximize the guest experience. The position has total accountability for the operation of the store in the UBMs absence.
PRIMARY DUTIES AND RESPONSIBILITIES include the following:
1. Helps ensure best in class service is extended to all Twice Daily guests.
2. Takes an active role in delivering the programs necessary to maximize the guest experience.
3. Possesses a strong passion for the Twice Daily offering and culture.
4. Engages in educating the guest about the Twice Daily fresh all day offer.
5. Acts as role model for all elements of the Twice Daily culture and core values.
6. Assists in creating the environment to support the store culture.
7. Trains and builds staff capability.
8. Provides daily coaching to individual staff on their roles in delivering the Twice Daily store culture and values.
9. Works with fellow colleagues as a member of the team.
10. Remains knowledgeable of the Twice Daily products/services.
11. Assumes the role of Twice Daily Host as needed.
12. Works opposite hours as the UBM.
13. Provides ongoing feedback to the GM based on guest experience and comments.
14. Assists in executing the Twice Daily Marketing Plan.
15. Ensures all fresh all day products are produced, merchandised and maintained according to Twice Daily standards.
16. Ensures all required inventory levels, freshness and product rotation standards are maintained.
17. Maintains all Twice Daily interior and exterior image standards.
18. Willingly accepts direction and executes the necessary changes required in a timely manner.
19. Ensures all required health and safety policies are met.
20. Reacts productively to change.
21. Performs other duties as assigned.
The basic function of an Assistant General Manager is the same as the General Manager of their store.

Assistant General Managers are required'to be 21 years of age, have a valid drivers license, vehicle and proof of auto insurance. All management members must have a home telephone number.

The Assistant General Manager reports directly to the General Manager.

The responsibilities of the Assistant General Manager are the same as a Guest
Service Representative and General Manager.

EDUCATION AND/OR EXPERIENCE
High school diploma or GED is required; food service experience is required with coffee expertise a plus; and/or equivalent education or experience in job related activities.

OTHER SKILLS
Ability to speak, hear, see, walk and stand
Ability to speak, read understand and write in English at an eighth grade level
Ability to perform arithmetical calculations at an eighth grade level in order to be able to make change, complete shift reports and account for numbers of a variety of products
Ability to lift up to 50 pounds carrying cases of milk, juices, soft drinks, beer, oil and other merchandise
Ability to retrieve or stock merchandise from overhead or under storage
Ability to stock shelves and coolers
Ability to react to a fire by lifting a fire extinguisher weighing 25 pounds and moving it to the fire area
Ability to tolerate exposure to fuel and cleaning product fumes
Ability to climb a stepladder to clean windows
Ability to sweep and mop floors, dust shelves and lift and carry out trash container and place in the dumpster
Ability to stand for 8 hours or longer at a time without a break
Ability to work at any location within a 30-mile radius of your home; a store assignment will depend on the staffing needs of our company; reliable transportation is a must as not all of our stores are on a bus line
Good interpersonal and guest service skills
Excellent communication/interactive skills
Good attention to detail
Ability to work shifts, holidays and weekends
Ability to treat others with dignity and respect and maintain a positive attitude
Sincere desire for creating a wow experience for each and every guest
Committed to a team effort
Takes personal pride in what you do
Willingness to work hard
Dependable/flexible
Ability to perform multiple tasks
Ability to concentrate, think and learn

WORK ENVIRONMENT
Position is in a convenience store setting that involves everyday risks or discomforts requiring normal safety precautions. Position is subject to working shifts, holidays and weekends.