Operations Manager - Full-time

Star Lanes Polaris is an upscale entertainment venue that offers state-of-the-art lanes, billiards, bar, full service restaurant , HD projections, LCD screens, and more.

We are currently seeking an Operations Manager to manage all aspects of the day-to-day shift operations and activities of the venue, while focusing on guest experience and support of the venue team.

Minimum Qualifications

• Minimum 2 years management experience in the Hospitality and/or Entertainment industry.
• Equivalent combination of the education and experience.
• Base knowledge of Legal and HR issues with regard to the hospitality industry. Federal, state and local laws regarding liquor, labor and health codes / statues.
• Computer literate

Operations Manager supports the GM and AGM in all facets of the venue operation including the following but not limited to:

People

• Directly manages, develops and coaches the Hourly FOH Supervisor (if applicable), FOH hourly employees, and Mechanic and has the ability to recognize individuals strengths and weaknesses
• Oversees the recruitment and hiring of hourly staff, in conjunction with the General Manager
• Ensures that all team members are successfully trained
• Facilitates proper communication between all departments; provides proper coaching and counseling to the team
• Ensures a positive and creative work environment for all team members and management
• Provides coordination (direction, motivation and coaching) to ensure proper levels of service are provided to guests
• Ensures that all product meets Star Lanes Polaris's high quality standards and guest expectations
• Enforces responsible alcohol service management, practices and training

Financial Management

• Ensures that venue budgetary goals are achieved
• Works in conjunction with the GM/AGM to build business through community involvement, marketing and networking
• Ensures that Food and Beverage COGs, controllable expenses and labor costs are within budgetary guidelines
• Monitors labor cost and team member scheduling on a pre-shift basis according to budgetary goals, while maintaining appropriate staffing levels to ensure quality guest experience
• Produces all financial reporting accurately and timely, through a manner that meets Lucky Strike's accounting standards

Venue Vibe and Ambience

• Responsible for the upkeep of the physical elements and atmosphere of the venue (i.e. music, lighting, temperature, cleanliness, line of sight, repair & maintenance of the FFE - furniture, fixtures, and equipment)
• Ensures team and guest safety, while maintaining an exciting environment with joyful energy
• Ensures that all Star Lane Polaris marketing and promotional programs are implemented and executed to Company standards
• Ensures that venue inspections are at, or above company standards; substandard items are addressed and corrected in a timely manner

Intro:

Star Lanes Polaris is an upscale entertainment and special events venue that provides a unique bowling, full-service restaurant, bar lounge and arcade. www.starlanespolaris.com

Why Star Lanes?

FUN! We add a whole other element other than your traditional food and beverage concept. With our friendly staff, industry leading bowling, bar lounge, live sports, arcade room, and chef-driven cuisine there is never a dull moment.