HR Director

                                                                                             Human Resources Director / Role + Responsabilities

Recruitment & Selection

• Manage recruiting channels and Lead recruitment efforts.


• Schedule interviews for Assistant General Manager's & General Managers.


• Manage candidate references.


• Manage team member referrals.


• Onboard team members, schedule/facilitate orientation, including uniform ordering, HR/Payroll & Hot Schedules management, and file completion.


• Team Member User Administration (TMUA) updates.


• Manage @CFA access.


• Post job openings on Hot Schedules and company email.


• Grant company email access to managers and above.


• Manage strong security access (call list, alarm).

Performance Management

• Ensure roles & responibilities have been drafted, reviewed, signed and filed.


• Collaborate with the Finance Director to ensure they pay plan is shared upon hire and/or promotion.


• Schedule 30,60,90-day reviews with Executive Director and General Managers.


• Record all progressive discipline records in locked Google Drive for Executive Director and General access.


• Schedule semi-annual and annual reviews with Executive Director and General Managers.


• Ensure execution of leader assessments; 360 surveys.


• File monthly General manager & Assistant General Manager scorecards.


• Collaborate all investigations with General Managers and present final summary and recommended determination with Head Executive Board members ( Owner/ED).

Sucession Planning

• Oversee Genera Manager's completion of exit interviews.


• Conduct semi-annual employee team member engagement surveys.


• Partner with the Executive Director & General Manager to create a retention action plan.


• Maintain a company organizational chart.

Compensation & Benefit Process

• Lead Health Insurance Open Enrollment.


• Update yearly pay filter with Operations and Financial Director.


• Promote and oversee team member scholarship programs.


• Promote benefits of CFA MarketPlace.

Human Resources Information Systems

• Collaborate with the Finance Director to identify and enforce state and federal labor laws.


• Quarterly team member file audits.


• Oversee Sedgwick team member and guest claim process.


• Support Operations with investigations.


• Ensure consistency in execution of the Progressive Discipline Process.


• Draft and oversee the Performance Improvement Plan for Operations.


• Create progressive discipline templates for common policy violations.

Learning & Development

• Track employee Pathway training.


• Enforce and update team member promotional process.


• Create and execute OSHA/Safety Training.


• Sexual Harassment & workplace environment training.


• Distribute and track team member completion of the food handler certificate.


• Distribute leader checklist (@cfa app, Inform, emergency contact list).


• Collaborate with Operations to update job descriptions as needed.

Human Resources Data & Analytics

• Share and review Unit Data Report with Executive Director and General Managers.


• Update state and federal workplace compliance posters.


• Facilitate team member handbook updates bi-annually.

Chick-fil-A Westborough and Marlborough had made an effort to provide an overview of the role however this posting may not be all encompassing based business needs.