IT Support Analyst

iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers, and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.

iPipeline makes it easier for people to purchase investment and insurance products that secure their financial future. With headquarters in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Huntersville (NC), Ontario (CA), Philadelphia, and Salt Lake City. Visit .

We are currently looking for an IT Support Analyst to join a collaborative project team working hybrid from our Exton, PA location. As a member of the Product Support team, the IT Support Analyst will contribute to the stability, reliability, and security of controlled IT infrastructure through establishing and adhering to operational standards and best practices.

Responsibilities:

• Provide day-to-day support for cloud and collocated infrastructure
• Support multiple project teams in a SaaS and Managed Service environments
• Maintain all networked enterprise systems in a patched, secure, and stable state
• Develop and implement operational standards, processes, and documentation
• Work closely with the operations team to support customer-facing products
• Participate in an on-call rotation for product software deployments and escalations during critical
• service outages
• Work with project delivery and design teams to develop and implement new technical solutions

Required Skills:

• Associate Degree
• Release Management Experience
• Devops exposure
• 1-3 years of Windows and/or Linux systems administration and network technology
• Experience working in an organization that follows operational best practices including capacity
• planning, change control, certificate management, server patch management
• PowerShell or shell scripting prefered
• Experience with configuration management tools
• Very good verbal and written communication skills
• Effective time management, planning and organizational skills

Preferred:

• Knowledge of Jenkins, Octopus, GitHub
• Experience with Catchpoint CloudWatch, New Relic, PagerDuty, Splunk, Log management
• Experience or certifications in AWS cloud administration
• Knowledge of DevOps concept