Restoration Supervisor

Job Type

Full-time, 7:45-5:00, and on-call schedule

SERVPRO Of Broome, Tompkins & Tioga Counties offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• 401 K employer matching
• Paid Time Off
• Medical, Dental, & Vision Benefits- With Employer Contribution
• Opportunity for performance incentive commission
• Paid Holidays
• Paid Sick Time
• Paid Vacation Time
• Paid Training

And more! As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes for Fire, Water, Mold, Biohazard, Cleaning and more as scheduled, and ensure quality control
• Communicate clear expectations to restoration technicians and supervise their activities
• Train Production Technicians in the proper way to perform mitigation services and desired outcomes
• Document a detailed and accurate job file to support the services provided Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Manage the customer and client experience and overall customer satisfaction, create happy customers

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly  Coach and train restoration technicians
• Availability to adhere to an on-call schedule

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction  IICRC certification preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law Each SERVPRO® Franchise is Independently Owned and Operated.

Supplemental Pay

- Bonus pay, Commission based incentive pay