Camp Supervisor for Camp Bow Wow

Camp Bow Wow® Lindenhurst, NY– Camp Supervisor

Business Overview and Culture
Camp Bow Wow® is North America’s largest provider of pet care services through premier doggy day, overnight Camps, and training. When you bring your pup to Camp Bow Wow’s state of the art facilities you can be sure your pet is in the best hands! Over 6,500,000 happy pets are served by Camp Bow Wow®values Premier, Extraordinary Care, Totally Fun, Service Focused while achieving the vision of Happy Healthy Pets, Happy Healthy People! We are also committed to improving the quality of life for pets all over the world! Learn more about our charitable efforts by visiting www.bowwowbuddies.com.

Camp Bow Wow® Lindenhurst, NY is an independently owned and operated Camp Bow Wow® franchise. If you receive an offer for this position, you will be an employee of Lyss's Pooch Pad LLC. and not Camp Bow Wow Franchising, Inc.

About the Job
The Camp Supervisor will ensure the safety and security of Dogs, customers, associates and other visitors and ensures the proper care of all Campers/ Dogs. Heavy computers, phones, customer and Camper / Dog contact daily.

Primary Responsibilities
• Greet and welcome all customers and campers in a friendly and professional manner, assuring all Camp Counselors deliver outstanding customer service.
• Politely and professionally respond in person and by telephone to inquiries regarding services and pricing based upon CBW operational guidelines.
• Addressing customer complaints and resolving problems and asking for advice when needed.
• Direct supervision of all hourly staff including: hiring, training, performance evaluations, and scheduling.
• Conduct dog-screening interviews and provide enrollment packet to customers for completion. Communicate screening interview results based upon established and understood guidelines. Assist all Camp Counselors with meeting these same requirements.
• Create and maintain consistent files for all approved dogs to include enrollment documentation, evaluation results, visit schedule, vaccination proof, spay/neuter proof, and updated contact information. Ensure that non-approved dog files are maintained for six months.
• Schedule dogs for applicable evaluations and/or day and overnight camping appointments.
• Prepare next day Camper paperwork and prepare special notices (i.e. color-coded sheets for meds or other special needs.
• Ensures Daily Shift Checklists and Schedules are followed by all staff. Help facilitate work and time off scheduling of all Counselors.
• Oversee facility upkeep/operations: to include daily auto-scrubbing floors, sweeping & mopping, cabin deep-cleansing, spraying play yards, gravel spreading, slat cleansing, trash removal, miscellaneous cleansing, etc.
• Assist with meeting Camp’s sales objectives and company goals.
• Completing daily reports including cash management procedures and bank deposits.
• Opening and closing the facility.
• Overseeing and assisting with pet care.
• Community outreach and fundraising events.
• Assist with the development, maintenance and completion of an individual training program for each Camp Counselor. This includes additional training when needed by Counselor.
• Assist with coordination and input of quarterly Counselor evaluations.
• Additional general duties and project work as needed.
• Promote sales in the form of group/bulk service packages, retail, food (loyalty), baths/grooming, next reservations, etc.
• Keep track of existing supplies and retail inventory, request additional needs when appropriate.
• Keep a pulse on the Counselors which includes morale, attitude and ways to improve the overall CBW atmosphere.
• Keep track of specific and individual details regarding Campers, their parents, specific details of incidents, etc. so that appropriate actions, measures and responses can be completed to include employee counseling.
• Any additional tasks not listed assigned by the Camp Manager.

Essential Skills
• Time Management and project management skills.
• Excellent verbal and written communication skills
• Working knowledge of Microsoft Outlook.
• Competent in Microsoft Excel and Word.

Requirements
• 1 years management experience required.
• Must have a high school diploma or equivalent.
• Previous experience with dogs a plus.
• Must have reliable transportation.
• Be able to lift dog food and supplies.
• Constantly walk and/or stand entire shift

Department
• Camp

Reporting
• Camp Manager

Availability
Full time, hourly position. Must be able to work varying shift(s) per week (6:00 am to 7:30 pm) and have open availability every day of the week. Camps are open 7 days a week, so weekends and holidays are required but time off is permitted with advance notice.

Equal Opportunity Employer
Lyss's Pooch Pad LLC is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request