Sales Support Administrator (Immediate Hire)

We are currently seeking to hire a Sales Support Administrator to join our team!

Sales Support Administrator

Job description

FLSA Status: Full Time, Non-Exempt, eligible for overtime

Reports to: Director of Operations

Position Purpose: Provide customer service and high-level administrative support for the sales department by handling information requests, processing orders, invoicing, and collecting payments.

Qualifications:

• 1-3 years of work experience in a related field or sales

• A strong service presence and ability to develop lasting relationships

• Detail-oriented, professional attitude, reliable

• Excellent written and verbal communication and organizational skills

• Strong time management skills

• Sincere desire to help others

• Ability to work independently and within a team with emphasis on accuracy and timeliness

• Must possess a personal need to consistently produce accurate and thorough results

• Proven problem solving, leadership and listening skills

• The ability to quickly learn product and customers

• Ability to multi-task in a fast-paced environment

Essential Duties and Responsibilities:

• Effective and Efficient Professional Communication via phone and email

• Must be able to work in spreadsheets and have above average level of Excel

• Generally, assist the Outside Sales team by facilitating their ability to spend time in front of our customers

• Work closely as a team member with the operations team

• Keep up-to-date information on products and customer promotions

• Handle customer questions on products or shipments

• Ability to call outside salespeople and/or clients and can communicate status of orders

• Develop technical depth and understanding of company products and application knowledge

• Manage the order entry process and coordinate deliveries with the customers

• Enter information in accounting system including setting up a brand new customer

• Be the first point responder for customer call-in requests

• Other tasks as assigned

Benefits:

• Accrued Paid Time Off (Vacation and Sick)

• 10 Paid Holidays

• Medical Insurance

• Vision/Dental

• 401K match

• Employee Discount

Education and Experience:

• Post-Secondary degree preferred, equivalent work related experience accepted

• QuickBooks experience a plus

• Collections experience a plus

Environment: The work environment at Plus-Plus USA is an open office environment in a controlled atmosphere building. Some work may be required for short periods of duration in a temperature controlled environment.

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate.