Landscape Account Manager

DLL Landscaping & Tree Service is a solutions-based company delivering comprehensive commercial landscaping, grounds maintenance, total tree care services, and snow and ice management throughout Central Ohio.

Under the general supervision of the CEO, the Account Manager will manage customer relations while maintaining company guidelines for quality and profitability. The Account Manager will oversee designated accounts and be the main contact for all customer communication. In addition, they will negotiate contracts to maximize company profits.

Requirements
Education
 A Bachelors Degree, preferably in Business, is a minimum requirement
Certifications
 A valid Ohio Driver’s License and be insurable by DLL’s vehicle insurance provider
 A working knowledge of Microsoft Office software
Experience
 Three years of Account Manager experience
 Landscape Industry experience
 Microsoft Office
 LMN software experience a plus
Physical Requirements
 Ability to sit for at least 60 minutes at a time and be willing to walk distances in order
to complete tasks and assist other employees
 Ability to lift moderate to heavy objects up to 20 pounds unassisted
 Ability to perform repetitive motion
 Hearing and speaking to exchange information
 Dexterity of hands to perform the tasks required of the position

Working Conditions
 The working conditions for this position will vary depending on tasks and will include an office setting and customer site visits in
varying weather conditions.

Qualifications
 Must be comfortable negotiating and presenting contracts/estimates with external customers
 The Account Manager must be willing to take constructive criticism to improve their personal, leadership and professional development.
 The employee must seek out additional training opportunities to improve their skill set and learn additional skills

Duties and Tasks
 Customer Relationship Management
o Main contact for all communication with designated accounts
o Ensure all communications with customers are professional and courteous-
whether verbal or written
o Conduct all interactions with customers with integrity
o During the sales process, enter and maintain all customer data, ensuring
accurate quote status at all times
o Ensure customer requests are followed-up within a timely manner Maintenance Contacts
o Build strong relationships with Property Managers, Board Members and
o Conduct scheduled Site Inspections on time and present to clients
o Assist with creation of Grounds Contracts and present to clients
o Identify enhancement opportunities, prepare estimates and present to clients
o Monitor and follow-up as needed on outstanding estimates
o Monitor Accounts Receivable Aged Report and follow-up with overdue
customers as needed
o Monitor customer concerns/issues to mitigate lost business
o Resolve complaints in a timely manner and improve processes to prevent
future issues
o Review contracts for accuracy
o Keep accurate records and notes on all designated accounts
 Collaborate with various internal departments to ensure client need fulfilment
 Maintain updated knowledge of company products and services
 Track and forecast key account metrics
 Weekly Manager Meeting- Prepare and present metrics to management group

Character Traits
 Professional, clear, specific and explicit communications, both written and verbally, with customers, fellow employees, and CEO
 Excellent communication, negotiation and presentation skills
 Effective time management skills with Can Do Attitude: positive, helpful and energetic
 Extreme attention to detail
 Ability to work independently with little direction from the CEO
 Strong character with enthusiasm and a sense of urgency
 Punctual for all scheduled shifts
 Excellent written and verbal communication
 High level of integrity, consistency, and treats all customers, fellow employees and
owners fairly and with respect
 Maintain a clean and professional appearance

Measures of Performance
 Meet or exceed Monthly Revenue Goals
 Meet or exceed Estimate Conversion Goals
 Meet or exceed Renewed Contract Goals