Application Support Technician

Moore Solutions Inc. (MSi) is seeking a tech-savvy and customer-focused Application Support Technician!

About MSI: We provide industry-leading certification coursework aligned with state DOE frameworks, helping individuals and organizations achieve their career goals. We're a passionate team dedicated to quality education and top-notch customer service, and we're looking for someone like you to join us!

What you'll do:

• Maintain and update our web-based content: You'll be the wizard behind the scenes, using user-friendly CMS applications like WordPress to keep our website fresh, informative, and engaging.
• Support our learners and partners: You'll be the first line of contact for any questions or issues related to our online learning platform. Your patience, problem-solving skills, and clear communication will be key to ensuring a positive experience for everyone.
• Stay organized and detail-oriented: Accuracy and efficiency are your middle names. You'll track bugs, manage support tickets, and document solutions to keep things running smoothly.

What you bring to the table:

• Technical skills: Basic HTML knowledge is a must, and some CSS experience is a bonus. Familiarity with LMS platforms like Moodle or Canvas is a big plus!
• Customer service magic: You love helping people and have a knack for explaining things clearly and concisely. Both written and verbal communication skills are top-notch.
• Team player extraordinaire: You collaborate well with others, share knowledge openly, and thrive in a supportive environment.

Ready to make a difference? Send us your resume, and let's chat! We offer a competitive salary and benefits package and the chance to work with a passionate team on a mission to empower learners everywhere.

Join MSI and become the tech hero our learners need!