Leadership Development

Exempt/Non Exempt:

• Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections

• Overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies)

• Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators

• Monitor and maintain company inventory standards

• Optimize staff performance by providing continuous training, coaching, feedback and recognition

• Lead employees to meet expectations of productivity, quality, and customer service standards

• Document performance issues in accordance with company policies and procedures

• Prepare staff schedules for adequate coverage to meet member/customer service and repair needs

• Partner with Area/Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs

• Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly

• Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers

• Actively looks for member/customer needs across all business lines; introduces members to other departments

• Champions safety and ensures Car Care branch is within compliance of established safety guidelines

• Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement

How we reward our employees:

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:

• Excellent medical, dental, vision and prescription

• Free AAA membership

• Free uniforms and shoes

• Up to 3 weeks of vacation in your first year

• 11 paid holidays

• We offer profit sharing, and 401k with matching contributions.

• Automatic 4% 401K employer contribution

• Additional 401K match of 50% up to 6% contribution

• (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

• This role is a salaried, non-exempt position (eligible for overtime pay). Average earning potential for this role is between $40,000 and $70,000 annually and will be based on individual work-related experience and actual hours worked.

• In addition to an annual base salary, Leadership Development Program employees are also eligible for:

• Annual incentive opportunity

• Certification bonus opportunity

• We are committed to work-life balance

• Closed Sundays

• Shorter workdays than competitors (we close at 6pm)

• Monday - Friday, hours are 7:30am-6pm

• Saturday, hours are 8am to 4pm

• Closed major holidays

We are looking for candidates who:

Required Qualifications:

• Have a High School diploma, GED or Technical school certification

• Possess a valid driver's license

• 6 months or more of relevant customer service or sales experience

Knowledge & Skills:

• Demonstrates a results focused bias for action

• Analyzes financial information to evaluate strategic opportunities and options

• Manages effective teams and partnerships

• Works well with individuals and groups to achieve common goals

• Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind

• Keenness and quickness in understanding business risks and opportunities

• Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts

• Learn processes and procedures, enhance abilities to allow for future placement into Service Advisor, Assistant Facility Manager or Facility Manager positions based on position availability and current team member ability.

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Preferred Qualifications:

• Bachelor's degree

Work Environment

• May experience loud noises and odors intermittently in the shop environment.

• This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

• Must have own tools appropriate for their skill level for use in the center.

• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.

• Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Interested in learning more? Apply Today!