Service Advisor

Exempt/Non Exempt:

A day-in-the-life of a Service Advisor:

Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.

In this role, Service Advisors will also have the opportunity to:

• Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix

• Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history

• Communicate frequently with technicians to ensure timely completion of work

• Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information

• Process customer payments for services

• Collect deposit (minimum 50%) from customer on repairs that exceed $1,000

• Be an integral part of maintaining customer satisfaction scores

• Actively identify member / customer needs across all business lines; introducing members to other departments.

• Advocate for membership, insurance and travel departments

• Assist management with inventory count and maintain of efficient stock level, as needed

How we reward our employees:

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:

• Excellent medical, dental, vision and prescription

• Free AAA membership

• Free uniforms and shoes

• Up to 3 weeks of vacation in your first year

• 11 paid holidays

• We offer profit sharing, and 401k with matching contributions.

• Automatic 4% 401K employer contribution

• Additional 401K match of 50% up to 6% contribution

• (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

• This role is a salaried, non-exempt position (eligible for overtime pay). Average earning potential is between $40,000 and $60,000 annually and will be based on individual work-related experience and actual hours worked.

• In addition to an annual base salary, Service Advisors are also eligible for:

• Monthly incentive opportunity: gross-profit based

• Annual incentive opportunity

• Certification bonus opportunity

• We are committed to work-life balance

• Closed Sundays

• Shorter workdays than competitors (we close at 6pm)

• Monday - Friday, hours are 7:30am-6pm

• Saturday, hours are 8am to 4pm

• Closed major holidays

We are looking for candidates who:

Required Qualifications:

• Have a High School diploma, GED or Technical school certification

• Posses a valid driver's license

• 6 months or more of relevant customer service or sales experience

Knowledge & Skills:

• Sales Acumen - uses knowledge to promote product/service value

• Communication - effectively conveys information; demonstrates use of listening skills

• Taking Initiative - proactively seeks out ways to improve

• Collaborative Partner- works well with individuals and groups to achieve common goals

• Deliver Results - achieves excellence in all tasks and goals

• Customer Focus - anticipates and meets needs of customer

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Preferred Qualifications:

• Bachelor's degree

Work Environment

• May experience loud noises and odors intermittently in the shop environment.

• This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

• Must have own tools appropriate for their skill level for use in the center.

• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.

• Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Interested in learning more? Apply Today!