Support Technician Customer Facing

We are seeking a knowledgeable Customer Facing Support Technician to join our team. You will be responsible for ensuring customer issues are solved and training takes place to avoid future issues. Customers contact our business-hours support queue with ID card printer, camera and software-related questions or issues. Your role is vital to the smooth operation of our company and it enables customers to meet their goals or easily issuing badges to their constituents. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.