Patient Services Representative

We are seeking a reliable and experienced Behavioral Health Patient Service Representative (PSR) to become a part of our clinical care team in the city of Fallbrook, CA!

The PSR reports directly to the Site-Manager and is responsible for providing pleasant customer service while interviewing, screening and assisting patients with issues and concerns; such as but not limited to completing applications, determining their ability to pay, assessing insurance needs and enrolling them with the appropriate insurance/plan provider(s).

KEY TASKS & RESPONSIBILITIES

• Provides health insurance benefit information and assists patients and families in applying for health insurance benefits.
• Conduct a confidential interview with patients and families to compile information on financial standings against current Federal Poverty Guidelines (FPG) for eligibility in applying for Sliding Fee Scale (SFS) program.
• Registers patients by verifying that patient’s record is up to date and accurate. Makes appropriate changes in electronic medical record.
• Informs patients and families of services provided by CHSI.
• Collects payment from patients, applies payments and adjustments to patient account(s) and reconciles daily cash reports.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• High School Diploma or GED required
• Associate’s degree (A.A.) or equivalent from two-year college or technical school
• Behavioral Health experience preferred
• Two (2) or more year’s related experience and/or training; OR equivalent combination of education and experience.
• Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability)
• Experience working in a healthcare/hospital setting. Experience in FQHC business office highly preferred.