Service Manager (Heavy Equipment)

John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada and Idaho is looking for a Service Manager for our Bakersfield, California location.

Job Summary

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

· Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.

· Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.

· Executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.

· Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.

· Opens ROs, Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.

· Reviews work orders for completeness and accuracy prior to customer billing.

· Ensures all departmental tools, equipment, and vehicles are in good working order.

· Manages recruiting, staffing and employee development activities for employees reporting to this position.

Skills and Knowledge:

· 3+ years’ experience in Service Department operations.

· Ability to use standard desktop load applications such as Microsoft Office and internet functions.

· Ability to lead and motivate others.

· Ability to write and speak effectively to individuals and groups.

· Familiar with John Deere and competitive products.

· Basic understanding of financial principles relative to Service Department operations.

· Ability to analyze and interpret internal reports.

· Ability to work extended hours and weekends.

· Excellent customer service skills.

· High School Diploma

Other Requirements:

· Must be able to pass pre-employment drug test.

· Due to safety regulations you must be 25 to apply.

Relationships and Roles:

· Promotes and always embraces company Core Values.

· Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company’s Safety Program.

· Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner always.

Minimum qualifications:

· High school diploma or GED.

· Proficient in MS Office.

· Authorized to work in US.

Benefits:

· Health, dental, vision

· 401(K)

· Company Vehicle, cell phone and laptop

· Paid time off