IT Support Specialist

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some onsite client visits are occasionally required.

We service hundreds of businesses, all with varying needs. From help desk to server setups and management, networking, cloud solutions, etc. This position will be working with a multitude of customers to ensure that their IT infrastructure is running optimally and making recommendations for upgrades.

Only applicants with experience will be considered. The ability to research and study new IT technologies rapidly is a must. Applicants must be able to pick up basic work immediately and handle client needs. More advanced training and assistance is provided by our Senior Engineers as long as the core skills are in place.

MINIMUM JOB REQUIREMENTS:

• Experienced and proficient in setting up and maintaining Windows Server, Active Directory and Hyper-V.
• Proficient at AD Group Policy setup.
• Proficient with Public DNS configurations.
• Experienced with setting up Hardware RAID configurations and troubleshooting them.
• Highly skilled in network troubleshooting. Requires a strong grasp of Layer 1-7 networking.
• Able to implement more advanced firewall features such as Static Routes, WAN Failover, NAT Policies, Firewall Rules, etc.
• Able to fix computer/server hardware/software situations/infected computers.
• Hardware experience – able to build computers and servers, replace components, etc.
• Proficient with Office 365 and/or Google Apps for Business.
• Has experience in setting up and troubleshooting business-grade firewalls, switches, routers, and APs.
• Proficient with e-mail setup, POP, IMAP, Exchange, Outlook.
• Very familiar with backup technologies for Windows Servers and workstations.
• Comfortable with customer interaction. Able to calmly and patiently handle stressful customer IT situations and walk them through handlings, keep them updated on issues and outages, and follow through to ensure customers are happy and issues are fully resolved.

ADDITIONAL USEFUL FIELDS:

• Linux server administration
• WAN DRAAS Replication
• AWS IT Administration
• Azure IT Administration
• Advanced Networking
• Cisco/Sonicwall/Juniper
• VOIP Phone System Setups
• Mac specialist
• VMware Setups

Ideally looking for someone in Clearwater, Florida to work out of our office. Partial telecommuting is an option for the right candidate.

However we’re also open to remote or out of state candidates who can do all of the above.

We offer competitive compensation based on skill and experience as well as opportunities for advancement and professional growth.