Assistant Store Manager - Now Hiring

ESSENTIAL DUTIES AND RESPONSIBILITIES:

SALES AND OPERATIONS

• -Delegate daily workload among associates to meet merchandising and visual presentation standards.
• -Train and develop retail staff with goals for growth and success in their positions, provide ongoing performance feedback and recognize accomplishments.
• -Review associate store evaluations with store manager and staff to identify opportunity areas and correct all issues with a sense of urgency.
• -Assist in coordinating the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
• -Assist with associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities.
• -Assist in developing and implementing in-store marketing to include promotions, events and seasonal merchandising based on store needs.
• -Complete merchandising updates according to McCaffety Ace Hardware of Gastonia standards. 
• -Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.
• -Forecast scheduling needs to meet customer demand and create work schedules.
• -Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary.
• -Review staffing strengths and opportunities with the Manager and/or Owner.

CUSTOMER SERVICE:

• -Promote Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
• -Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching. 
• -Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage, and motivate the team. 
• -Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly. 
• -Review all customer service measurement reports with the store manager and/or owner, and work with the team to identify opportunities in an effort to sustain or improve overall service levels. 
• -Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.

INVENTORY:

• -Maintain accurate inventory at all stages through on-hand integrity, daily receiving, vendor drop shipments, store communication, product mix and flow, and adhering to McCaffety Ace Hardware of Gastonia’s best practices, metrics, and deadlines.
• -Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.

COACHING AND TRAINING:

• -Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning, and industry events, etc.).
• -Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).

• POSITION REQUIREMENTS:
• -High School Diploma or General Education Degree (GED).
• -Minimum of 3 to 5 years of verifiable retail leadership experience.
• -Ability to manage and lead a team of 10 to 15 associates with the assistance of the the Store Manager and/or Owner.
• -Hardware/Home Improvement/Garden Store experience and/or product knowledge is a PLUS. Previous contractor, handyman or heavy DIY experience a PLUS, but not required. 
• -Able to work a varied schedule, rotating weekends, holidays, and overtime when needed. 

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States
• Available to work: holidays
• Available to work: weekends
• Available to work: weekdays
• 3+ years of experience in the retail industry
• At least high school diploma or equivalent or higher
• Retail skills: point of sale (POS) operation
• Retail skills: customer service
• Retail skills: handling returns
• Retail skills: addressing customer complaints
• Retail skills: restocking
• Management skills: supervising employees
• Management skills: resolving customer complaints
• Math skills: counting cash drawer
• Access to personal devices for work: smartphone - any type
• Comfortable handling customer complaints
• Able to stand for duration of shift
• Valid driver's license

Preferred qualifications:

• Math skills: calculating sales totals
• Math skills: calculating percentages
• 5-7 years of total work experience
• Able to comfortably lift 20 lbs